XTN-F143588 | 2ND LINE TECHNICAL TEAM ANALYST
# XTN-F143588 | 2ND LINE TECHNICAL TEAM ANALYST **KMC Solutions Inc** · United States · `Remote` · `Full Time` 💼 **Уровень роли:** `Mid-level` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Technical-Support-Analyst]` `[IT-Support-Specialist]` `[Service-Desk-Analyst]` `[2nd-Line-Support]` `[Systems-Administrator]` `[2nd-Line-Support-Engineer]` `[Advanced-Technical-Support-Analyst]` `[Mid-Level-Technical-Support-Analyst]` --- ### About the Role We’re looking for a proactive and technically skilled 2nd Line Technical Team Analyst to join our growing team. In this role, you’ll work directly with clients to support and troubleshoot a wide range of technologies including Microsoft 365, Azure, Intune, Windows, macOS, desktop and server environments, and networking products. You’ll also play a key role in mentoring the 1st line team and contributing to product innovation. - A collaborative and supportive team culture - Opportunities for professional development and certification - Exposure to cutting-edge technologies and global clients - Competitive compensation and benefits - Deliver outstanding customer service with empathy, clarity, and professionalism - Provide 2nd line technical support across Microsoft 365, Azure, Intune, Windows, macOS, and networking environments - Act as the technical escalation point for the 1st line support team, offering guidance and resolution for complex issues - Manage and maintain server and desktop infrastructure using industry-standard tools - Troubleshoot and resolve issues related to hardware, software, and network systems - Assist with the research and development of new products and services to enhance client offerings - Collaborate with internal teams to ensure seamless service delivery and client satisfaction - Document solutions, maintain accurate ticket records, and contribute to internal knowledge bases - Stay up to date with emerging technologies and recommend improvements where applicable - Experience in a technical support or IT helpdesk role (preferably 2nd line or higher) - Strong working knowledge of Microsoft 365, Azure, Intune, Windows OS, and macOS - Familiarity with server management tools and networking products (e.g., firewalls, switches, routers) - Excellent troubleshooting, communication, and customer service skills - Ability to work independently and manage multiple priorities in a fast-paced environment - Relevant certifications (e.g., Microsoft, CompTIA, Cisco) are a plus Originally posted on Himalayas
- Technical-Support-Analyst
- IT-Support-Specialist
- Service-Desk-Analyst
- 2nd-Line-Support
- Systems-Administrator
- 2nd-Line-Support-Engineer
- Advanced-Technical-Support-Analyst
- Mid-Level-Technical-Support-Analyst
Наблюдалась 2026-10-11, впервые 2026-10-11, источник — Himalayas (JSON API).