XTN-DD1F110 | CUSTOMER SUCCESS ARCHITECT
# XTN-DD1F110 | CUSTOMER SUCCESS ARCHITECT **KMC Solutions Inc** · United States · `Remote` · `Full Time` 💼 **Уровень роли:** `Senior` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Customer-Success-Architect]` `[Technical-Account-Manager]` `[Customer-Success-Manager]` `[Solutions-Architect]` `[Unified-Communications-Specialist]` --- ### About the Role Are you a strategic thinker who loves bridging the gap between complex technology and tangible business outcomes? As our Customer Success Architect , you will be the trusted advisor and technical mastermind for our Zoom Phone clients. You won't just be answering questions; you'll be designing blueprints for success, driving product adoption, and unlocking the full potential of our platform. If you have a passion for architecting telecommunications solutions and thrive at the intersection of technical expertise and customer empathy, we want you on our team. - Work Where You Work Best: Thrive in a fully remote environment from your own home office. - Protect Your Loved Ones: Access comprehensive, top-tier healthcare coverage for you and your dependents. - Prioritize Your Peace: Take advantage of extensive mental wellbeing programs designed for you and your family. - Unplug and Explore: Enjoy a highly competitive vacation policy that gives you the time you need to disconnect. - Belong From Day One: Step into a workplace culture deeply rooted in empathy, diversity, and genuine inclusion. - Teach customers how to initially set up their Zoom Phone account and guide them through the admin capabilities. - Help identify possible customer pain points and suggest solutions on how their goals can be addressed within the ZP platform. - Review, teach and explain complicated call routing and how to set it up in an environment where there may be several ways to achieve the same goal. - Guide clients through a new world of web-based user interfaces, mobile apps, and computer-based software configurations - Ability to manage a book of business of multiple customers, meeting regularly for their deployment needs. - Time Management: ensuring your calendar’s appointments are scheduled, able to track issues and questions that come up, and keeping detailed notes of what has happened throughout the entire process - Scheduling skills are required as a typical day could require multiple customer-facing meetings while juggling number ordering tickets, answering emails, and updating notes in between each session can occur. - Ability to handle escalated issues and know when to escalate the problems that require immediate attention - Strong technical understanding of the Zoom portfolio - Experience in handling Unified Communications platform - Has a general knowledge of the telephony porting process (preferred) - Strong and effective customer communication skills - CRM experience with Salesforce.com preferred - Ability to deliver customized presentations and demonstrations via web conference - 4+ yearsthe in customer-focused role – post-sales technical support - Must possess excellent computer skills, including extensive spreadsheet knowledge and word processing. Windows-based software and Excel are required. Experience in Microsoft Word, Excel, PowerPoint, and MS Project preferred - Self-motivated with the ability to dive right in, be effective, and make a difference. - Project management skills - Additional relevant knowledge or experience related to the above requirements will be considered an advantage. Originally posted on Himalayas
- Customer-Success-Architect
- Technical-Account-Manager
- Customer-Success-Manager
- Solutions-Architect
- Unified-Communications-Specialist
Наблюдалась 2026-10-16, впервые 2026-10-16, источник — Himalayas (JSON API).