XTN-3E9B678 | GSD ANALYST (APPLICATION SUPPORT)
# XTN-3E9B678 | GSD ANALYST (APPLICATION SUPPORT) **KMC Solutions Inc** · United States · `Remote` · `Full Time` 💼 **Уровень роли:** `Mid-level` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Application-Support-Analyst]` `[Technical-Support-Analyst]` `[Production-Support-Analyst]` `[IT-Support-Analyst]` `[GSD-Analyst]` `[Global-Applications-Support-Analyst]` `[Applications-Support-Analyst]` --- ### About the Role Responsible for supporting 24 x 7 Global Business-to-Business (B2B) Production Support in analyzing incident tickets and requests from customers or end-user, recommend solution, escalate to technical team and ensure closure within Service Level Agreement (SLA). Production Support can apply or fix simple changes to address concerns/issues raised from customer or end-users based on the analysis conducted. - Health Insurance/HMO - Enjoy unlimited MadMax Coffee - Diverse learning & growth opportunities - Accessible Cloud HR platform (Sprout) - Above standard leaves - Serves as the 2nd level support of Global Shared Service Center team running in 24/7 supporting all Amkor factories globally. - Monitor incident tickets, system generated alerts and requests from Customers, eBusiness Managers, Customer Service, Sales, factory B2B and other end-user in ensuring completeness of inbound and outbound delivery of customer data feeds. - Analyses incident tickets, system alerts and request then provide immediate solutions or recommendations. - Reads program codes to determine the root cause of the issue, apply fix for simple or standard changes, and recommend permanent solution. - Determine proper escalation to B2B Technical Administrator, Development team, factory-ETL if needed for more technical analysis. - Ensure all incident tickets and requests are closed with resolution in accordance with the defined Service Level Agreement (SLA). - Monitor ETL data loading for any delay and abnormalities. Escalate to B2B Technical Administrator, ETL or Development team when necessary. - Evaluate project deployments and ensure Production Hand over documentations are properly maintained when it is turn over to Production Support. - Monitor the incident trend per customer and present to B2B Improvement Initiative Team for permanent resolution with the goal to lessen the number of incidents (For leads only). - Supports the following applications Traffic, Electronic Data Interchange (EDI), Integration Service, Trading Networks, Cloud Services (Web.Data) - For team lead with subordinates, ensures work progress by monitoring/ controlling personnel activities through performance measurement and evaluation, enforcement of discipline, personnel counselling, and development. - Ensure ticket closures are following the Global Service Desk Quality Assurance standards. - Performs other functions as may be assigned from time to time by superior. - Supports Environmental Management system with respect to their job. - Implements Environmental Management System with respect to their job Education/Knowledge - Engineering or Computer Science - Graduate, with knowledge in Information - Technology/Computer Software, Manufacturing Operating Procedures, and - Equipment Operating principles and - Communication Interface Skills - Application Support, Customer Service, Troubleshooting, Infrastructure Knowledge, Technical Support, Data Analysis, Project Management, Structured Query Language (SQL), Scripting & Coding, and Excellent Communication Work Experience - Minimum of 2 years in the same/related field External/Internal Contacts - External: Suppliers, Consultants Internal, Customer Contacts - Internal: Staff, Superiors, users, Management across different Amkor sites Working Conditions: - Work area not limited to Office Area. No exposure to industrial chemicals As previously mentioned. Originally posted on Himalayas
- Application-Support-Analyst
- Technical-Support-Analyst
- Production-Support-Analyst
- IT-Support-Analyst
- GSD-Analyst
- Global-Applications-Support-Analyst
- Applications-Support-Analyst
Наблюдалась 2026-10-15, впервые 2026-10-15, источник — Himalayas (JSON API).