Workshop Supervisor

JOB DESCRIPTION – WORKSHOP MANAGER

Department: Workshop Operations Reports to: CEO / Senior Management Supervises: Technicians and Workshop Admin Team

Job Purpose Manage the workshop’s daily operations, technical performance, customer service and resources. Ensure jobs are completed safely, accurately and on time while achieving management-approved revenue, profitability and customer satisfaction targets.

Key Responsibilities

1. Workshop Operations

• Plan and supervise daily workshop activities, allocating jobs according to technician skills, workload and delivery commitments.
• Monitor ongoing jobs, identify delays and arrange the manpower, tools and spare parts required for completion.
• Ensure each vehicle or equipment received has a properly documented job card, including customer concerns, inspection findings and authorized work.
• Coordinate with the technical team to keep job status, labour hours, parts usage and completion details updated in the ERP system.
• Maintain an organized workshop floor and proper custody of customer vehicles, keys and equipment.

1. Technical Supervision and Quality Control

• Oversee inspection, diagnosis, repair, maintenance and testing activities.
• Support the technical supervisor in resolving complex faults and recurring issues.
• Ensure repairs follow approved technical procedures and manufacturer recommendations where applicable.
• Arrange final quality checks and required testing before releasing vehicles or equipment.
• Investigate repeat repairs, workmanship complaints and warranty claims, implementing corrective measures.

1. Customer Service and Job Approvals

• Coordinate with customer service and admin staff to provide accurate estimates, progress updates and delivery commitments.
• Ensure customer approval is recorded before starting chargeable work or additional repairs.
• Review quotations for technical scope, labour requirements and parts accuracy before submission through the designated approval process.
• Resolve escalated customer complaints professionally and maintain records of agreed actions.
• Support customer retention, service follow-ups and improvement of customer feedback and Google reviews.

1. Revenue, Profitability and Cost Control

• Achieve monthly workshop revenue, productivity and profitability targets set by management.
• Monitor labour sales, technician utilization, job profitability and workshop operating expenses.
• Control unnecessary overtime, material wastage, repeat repairs and avoidable outsourcing costs.
• Review workshop profit and loss reports with accounts and explain performance gaps to management.
• Identify opportunities to increase workshop business, service quality and repeat customers.

1. Spare Parts, Tools and Equipment

• Coordinate with procurement and stores for timely sourcing of approved spare parts and consumables.
• Verify technical suitability and required quantities before purchase requests are submitted.
• Monitor pending parts, supplier delays, returns and warranty replacements affecting workshop jobs.
• Maintain tool and equipment accountability, including technician acknowledgments and periodic counts.
• Arrange preventive maintenance, calibration and repairs of workshop equipment as required.

1. Team and Resource Management

• Manage attendance, punctuality, work allocation and performance of workshop staff.
• Assess manpower requirements and recommend recruitment, training or resource changes to management and HR.
• Establish clear responsibilities and performance expectations for each team member.
• Conduct regular team briefings and coordinate technical training.
• Address performance concerns with HR and management, maintaining appropriate records.

1. Accounts and Administrative Coordination

• Ensure completed job details and supporting documents reach accounts promptly for accurate invoicing.
• Review open job card lists with accounts and the technical team, resolving pending jobs and documentation gaps.
• Ensure approved labour, parts and outsourced service charges are captured before job closure.
• Support accounts in resolving billing disputes and following up on workshop receivables.
• Ensure vehicle release follows the company’s payment terms and authorization procedures.

1. Safety and Housekeeping

• Enforce workshop safety procedures, use of personal protective equipment and safe operation of machinery.
• Maintain clear work areas, safe storage practices and proper handling of oils, chemicals and waste.
• Report accidents, damage, unsafe conditions and equipment failures immediately.
• Ensure staff follow emergency procedures and keep safety equipment accessible.

1. Reporting and Management Meetings

• Submit weekly and monthly reports to the CEO, keeping Mr. Uday and HR in the loop , covering revenue, targets, quotations, job status, productivity, technician utilization, turnaround time, complaints, repeat repairs and outstanding payments.
• Highlight operational challenges, resource requirements and corrective action plans.
• Attend the senior management meeting every Saturday and follow up on agreed actions.

Key Performance Indicators (KPIs)

• Achievement of workshop revenue and profitability targets.
• On-time job completion and average turnaround time.
• Technician productivity and utilization.
• Reduction in repeat repairs and customer complaints.
• Timely ERP updates, job card closure and invoicing coordination.
• Control of operating costs, overtime and material wastage.
• Tool, equipment and stock accountability.
• Safety compliance and timely submission of reports.

Qualifications and Experience

• Diploma or degree in Automotive Engineering, Mechanical Engineering or a related technical field.
• Minimum five years of relevant workshop experience, including supervisory or managerial responsibilities.
• Strong knowledge of diagnostics, repair procedures and workshop planning.
• Experience in team management, customer handling, cost control and ERP systems.
• UAE workshop experience and a valid UAE driving licence preferred.

Work Location: In person