Workplace Experience & Operations Manager
# Workplace Experience & Operations Manager **JLL** · Auckland City, Auckland · `On-site` 🕒 **Статус:** *Опубликовано: 4 дня назад* · *Источник: Indeed* --- ### About the Role JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. Shaping the future of real estate for a better world! At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way. JLL is a global leader in helping clients envision where people live, work, play, shop, and eat. What this opportunity involves: We are seeking an experienced Workplace Experience & Operations Manager to lead the end-to-end delivery of facilities management services for a key client across New Zealand. In this role, you will oversee commercial operations including budget management, procure-to-pay processes, and cost optimization initiatives, while ensuring exceptional service delivery across preventive and reactive maintenance, vendor management, and workplace experience. You will serve as the primary client liaison, driving satisfaction through proactive communication, performance reporting, and continuous improvement. Leading a high-performing FM team, you will foster strong stakeholder relationships while maintaining strict compliance with health and safety standards and regulatory requirements. The role combines strong commercial awareness with operational expertise, supporting effective budget management, financial risk escalation and the delivery of cost-saving and efficiency opportunities without compromising safety or service quality. You will prepare reports for global, regional and client stakeholders while overseeing service delivery across the full operational lifecycle, from planning and preventive maintenance through to reactive works and continuous improvement. This role suits an action-oriented professional with 5+ years in Facilities Management who thrives in fast-paced environments and can balance multiple priorities while maintaining attention to detail. After-hours support may be required to coordinate emergency response and ensure business continuity. Key Responsibilities include: Account Management (Commercial/Financial) Participate in forecasting and ensure compliance to budget. Manage end-to-end procure-to-pay: PO creation, GR/service entry, invoice validation and submission for payment, plus tracking and follow-up to ensure on-time supplier payment. Identify, propose, and implement cost saving and efficiency opportunities without compromising risk, safety, or service outcomes. Manage and escalate financial risks impacting the account (forecast variances, supplier disputes, unplanned works, etc.). Operations (Service Delivery) Prepare all reports required by Global, Regional, and the client. Manage and oversee preventive maintenance, reactive maintenance, and client requests/complaints for the client’s NZ sites. Oversee vendor/partner performance and ensure compliance with supply chain approved processes. Oversee the workplace experience within the head office environment and support a culture that enhances end-user experience. Lead and develop a high-performance NZ FM team (including 1 direct report) using strong day-to-day leadership, coaching, and change management. After-hours support may be required to coordinate and respond to emergency incidents (as needed), ensuring timely escalation, supplier mobilisation, and stakeholder communication. Understand and oversee projects as required; apply project management fundamentals and best practices. Client Relationship Drive strong client satisfaction through excellent communication, problem solving, and action planning. Engage with the client on customer surveys, quarterly KPI’s and other performance platforms to ensure service excellence. Maintain an effective communication cadence with key stakeholders; escalate risks and decisions early. Risk & Compliance Ensure the account is compliant with Health & Safety standards, JLL ethics, and regulatory requirements; promote a risk-conscious culture and follow escalation processes. Ensure incidents are reported and managed per the client’s and JLL’s requirements; respond quickly and communicate accurately through agreed channels. Ensure all team members complete corporate mandatory training. Sound like you? This is what we’re looking for: Strong problem-solving mindset with a practical, calm approach to resolving issues and improving day-to-day service. Comfortable managing several priorities at once, staying organised and keeping stakeholders updated as things change. Confident communicator who can build positive working relationships and handle challenging conversations professionally. Proactive and customer-focused, with a bias for action and a track record of getting things done. Resilient and adaptable, able to work well in a fast-moving environment while maintaining attention to detail. 5+ years’ experience in Facilities Management (or equivalent). Benefits: Great employee discounts off fitness, wellbeing & other renowned brands 18 weeks paid maternity leave Private Health Insurance Discounts Active Social Club Employee assistant program Novated Lease for EV cars Paid time off for volunteer work Career Opportunities with Australia's #1 Commercial Real Estate firm Premium offices What you can expect from us: As an organization, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace. This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce. Apply today, quoting job reference number REQ536737 If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. About JLL – We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Наблюдалась 2026-09-23, впервые 2026-09-19, источник — Indeed.