Working Student – Technical Onboarding (f/m/d) | B2B SaaS | Berlin (hybrid)
# Working Student – Technical Onboarding (f/m/d) | B2B SaaS | Berlin (hybrid) **Packmatic** · Berlin · `On-site` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Arbeitnow (Германия и EU)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Customer Success]` --- ### About the Role We are digitalising one of Europe’s largest and most heavily regulated industries. The packaging industry has a market volume of several hundred billion euros and is under enormous pressure to act due to new regulations such as PPWR, EPR and EUDR. With Packa , we have built the first end-to-end SaaS platform for intelligent packaging management – in high demand, well-funded and growing fast. What you can expect at Packa - Ownership: You take on real responsibilities from day one and work closely with an experienced, highly motivated founding team. - Learning curve: You learn SaaS onboarding, data integration and customer communication hands-on — with a real area of responsibility, not just busywork. - Hybrid working: You will work in a great office in Berlin-Prenzlauer Berg. - Flexibility: Flexible hours around your studies — 15–20 h/week, starting as soon as possible. - Appreciation: We believe in fair compensation and you will benefit from a clear path for growth and development. - Impact: Your work directly helps new enterprise customers go live on Packa. Your tasks - You support the technical onboarding of new customers: preparing, mapping and verifying data from ERP systems, CSV/Excel files and SFTP. - You help run gap analyses of customer data structures and ensure a clean, complete migration into Packa. - You handle support during the onboarding phase: responding to emails, triaging tickets, and looping in Engineering or our packaging specialists where needed. - You support tenant/user configuration and the preparation of onboarding workshops and training sessions. - You contribute to our "Packademy": building out training content, formats and self-serve resources. - You feed back what you see during onboarding to Product, helping shape what gets built next. What you bring - You are studying Business Informatics, Computer Science, Data Science or a similar field with clear IT affinity. - You're confident working with data in CSV/Excel and keen to understand how systems connect — first exposure to SFTP, ERP or APIs is a plus, not a must. - You can make sense of a dataset, notice when something doesn't add up, and sort it out on your own. - You communicate clearly and directly internally and externally — e.g. with a packaging buyer, a customer's IT manager, or a Packa software engineer. - No packaging knowledge required — you'll learn that with us. - You're comfortable building as you go: processes here are evolving, and you'd rather improve them than wait for them to be perfect. - Fluent in German and good English. - You are based in Berlin (or nearby). Find more English Speaking Jobs in Germany on Arbeitnow
- Customer Success
Наблюдалась 2026-09-29, впервые 2026-09-28, источник — Arbeitnow (Германия и EU).