Workforce Planning & Analytics Lead - SPX Express
# Workforce Planning & Analytics Lead - SPX Express **Shopee** · Thành phố Hồ Chí Minh · `On-site` 🕒 **Статус:** *Опубликовано: 28 дней назад* · *Источник: Indeed* --- ### About the Role Department Operations LevelExperienced (Team Lead) LocationHo Chi Minh City The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Job Description: Translate hiring demand and business priorities from Workforce Planning and Operations into recruitment targets by location, role, recruiter, and timeline Partner with Operations to validate critical hiring areas, priority levels, required SLAs, and demand changes. Balance recruiter workloads and recommend sourcing support, cross-team resource allocation, or alternative hiring strategies for underperforming locations. Build and monitor recruitment performance dashboards, including target attainment, fill rate, time-to-fill, requisition aging, funnel conversion, offer-to-join rate, and recruiter productivity. Identify root causes of target gaps by funnel stage and location; develop and drive recovery plans through completion. Coordinate cross-functional stakeholders to resolve hiring blockers, including demand changes, delayed hiring processes, misaligned hiring criteria, limited candidate supply, and low offer or joining rates. Lead weekly recruitment performance reviews and weekly/monthly demand alignment meetings with Operations and Workforce Planning. Standardize recruitment trackers, reporting, status-update routines, and escalation processes. Requirements: Bachelor’s degree in Business, Finance, HR, or related fields. At least 5 years of experience in Operations Planning, PMO, System Implementation, or Compensation/Cost Management roles. Strong ability to translate operational logic into system requirements. Experience working cross-functionally with Operations, Finance, BI, and Product teams. Strong analytical skills, advanced Excel/Google Sheets proficiency (BI/SQL is a plus). Detail-oriented, structured thinker with strong stakeholder management skills. Comfortable working in fast-paced, evolving environments.
Наблюдалась 2026-09-14, впервые 2026-08-18, источник — Indeed.