Workforce Management Specialist
# Workforce Management Specialist **HawodTech Solutions Inc.** · Philippines · `Remote` · `Full Time` 💼 **Уровень роли:** `Mid-level` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Workforce-Management-Specialist]` `[WFM-Analyst]` `[Workforce-Analyst]` `[Forecasting-Analyst]` `[Capacity-Planning-Specialist]` `[Workforce-Management-Professional]` `[Workforce-Planning-Specialist]` `[Workforce-Management-Analyst]` `[Workforce-Services-Specialist]` `[Workforce-Analytics-Specialist]` `[Workforce-Management-Consultant]` --- ### About the Role The Workforce Management Specialist is an individual contributor role that generates forecasts and schedules while performing analytics on results. This is a job that requires a strong aptitude in mathematics and the ability to break down complex analytics into understandable and relatable terms to a wide variety of people. Through data preparation, tracking, and analysis, this position provides guidance and direction on workforce strategies to enhance performance and productivity. Tasks and Responsibilities: - Maintain accurate Forecast, Attendance Overview (Absenteeism) and Monitor Schedule Adherence - Manage the implementation of new programs from a Forecast, Capacity Planning, and Scheduling perspective - Work with the leadership team for potential schedule changes and prepare capacity planning - Prepare Reports and predict impact on KPIs - Analyze trends and gather input to accurate forecasting - Recognize and recommend operational improvements Education and skills: - Graduate of any IT related course or has at least completed 3 years undergraduate course but, with extensive relevant experience. - Must have strong Statistical and Analytical background - Highly skilled in MS Excel - Experience from a Global call center/Service Desk WFM function is a must - Experience with PowerBI - Knowledge and/or experience with Calabrio One WFM Suite, preferably but not required - Strong communication skills and can collaborate with any level in the organization - Attention to detail and in-depth planning, organizational, and time management skills - Comfortable in learning new applications quickly with minimal direction Minimal work experience: - 2-3 years equivalent experience Originally posted on Himalayas
- Workforce-Management-Specialist
- WFM-Analyst
- Workforce-Analyst
- Forecasting-Analyst
- Capacity-Planning-Specialist
- Workforce-Management-Professional
- Workforce-Planning-Specialist
- Workforce-Management-Analyst
- Workforce-Services-Specialist
- Workforce-Analytics-Specialist
- Workforce-Management-Consultant
Наблюдалась 2026-10-12, впервые 2026-10-11, источник — Himalayas (JSON API).