Workforce Management Specialist

PURPOSE OF THE FUNCTION

The WFM Specialist contributes to Cygnific Operational Excellence, Customer & Employees satisfaction by securing and executing the WFM processes. The WFM Specialist is responsible for the short-term capacity planning and operational steering ; by optimizing the available resources, to meet company goals, while ensuring that applicable labor law & regulations are being met. The WFM Specialist supports the internal clients (e.g. Operations) by providing information and advice to improve operational efficiency.