Work Shop Manager

Customer Service Manager

Position Overview: The Customer Service Manager will oversee the customer service operations, ensuring high levels of customer satisfaction and efficient service delivery. This role involves managing lease agreements, coordinating with various departments, and supporting the sales and technical teams to enhance customer experience.Key Responsibilities:

• Lease Management:
• Prepare and follow up on expired lease agreements.
• Monitor and coordinate with the sales team regarding lease contract agreements for new equipment deliveries to existing and new clients.
• Ensure timely submission of meter readings for lease machines due for invoicing.
• Invoicing and Accounts Support:
• Responsible for quarterly invoicing for clients such as Ministry, KFH, KCB, etc.
• Assist the accounts department in preparing invoices, bank deposits, and receipt payment vouchers.
• Reconcile accounts and follow up on outstanding payments.
• Quotation and Order Management:
• Prepare and follow up on quotations for supplies and spare parts, including urgent requests.
• Follow up on deliveries based on LPOs or COD.
• Assist the Technical Manager in sending quotations and controlling prices for consumables and spare parts.
• Technical and Service Coordination:
• Document and monitor job cards, requisitions, and service calls.
• Ensure technicians log all jobs in the system and follow up on maintenance contracts.
• Work closely with the service department team to address any operational issues.
• Customer Engagement:
• Actively engage with clients to understand their needs and promote new machine requirements.
• Monitor the sale of consumables and ensure meter readings align with toner purchase reports, reporting any discrepancies to the technical manager.
• Administrative Support:
• Handle secretarial tasks for the administration and personnel department, including typing, filing, and answering calls.
• Assist in the documentation for the movement of machines and other products.
• Campaign and Promotion Management:
• Oversee campaigns, promotions, and sponsored social media advertising related to customer service initiatives.

Pay: BD400.000 - BD700.000 per hour

Expected hours: 48.0 per week

Work Location: In person