Website Operations Manager

Location

Boston, Chicago

Job Description

About L.E.K. Consulting

L.E.K. Consulting is a premier global strategy consulting firm that partners with clients to solve their most critical business challenges and deliver high-impact outcomes. We bring deep industry expertise and rigorous, evidence-based insight to global corporations, growth companies and private equity investors, helping them turn strategy into action.

How do we deliver impact? It’s the people. We hire exceptional individuals and invest in their growth through hands-on client work, close collaboration and a culture of ownership, inclusion and continuous learning. Across every level, curiosity unites us and challenge excites us.

Founded more than 40 years ago, L.E.K. employs more than 2,200 professionals worldwide and is consistently recognized as one of the industry's best firms to work for. For more information, visit lek.com.

Overview of role:

L.E.K. Consulting is hiring a Website Operations Manager to join our Digital Marketing team. You will help build the foundation for our lead generation website strategy from the ground up. Reporting to the Senior Manager, Digital Marketing for Web, you will manage our technical platforms, work directly with our website development agency partner, oversee our production queue, and manage our web production team. This global, hybrid role can be based in Boston or Chicago.

Our website was recently rebuilt with a focus on lead generation and building awareness in our target markets. We are coming out of our build year and looking for someone with a growth mindset who is comfortable working hands-on within our platforms and guiding our production team. You must be able to speak technically with our agency partner and translate technical concepts for stakeholders and leadership. You must also be able to manage projects and your own workload. This is not a developer position.

Responsibilities:

Own the web stack

- Administer our Drupal CMS, including taxonomy, menus, user permissions, and translation management - Manage Google Analytics, Google Tag Manager, and our consent management platform - Own the integrations that connect the website to our forms, CRM, and marketing systems - Manage redirects, URL structure, metadata, and the tooling that supports technical SEO

Lead the agency relationship day to day

- Write clear tickets and requirements for our website agency development partner - Prioritize agency’s backlog - Perform user acceptance testing (UAT) for every sprint, manage release communications with the team - Work with the agency on technical SEO implementation and site fixes - Administer reporting web tech stack so that we are tracking custom events

Run the production queue

- Own intake and triage of requests from the Senior Manager and regional marketing teams - Maintain a single prioritized backlog and communicate timelines and trade-offs - Build pages in the CMS using existing components when the team needs extra help - Manage the production team, currently one senior specialist

Protect site quality and compliance

- Understanding of accessibility, applying WCAG 2.2 Level AA standards - Apply privacy and cookie consent requirements across regions and languages - Monitor Core Web Vitals, uptime, and broken pages, and triage issues quickly

Report on site health

- Report regularly on site performance, tracking accuracy, and technical SEO health - Translate technical findings into clear recommendations for stakeholders and leadership

Qualifications and Experience:

- 4-6 years in website operations or managing a web tech stack for a global, multi-language website - Familiarity with Drupal technical concepts, enough to clearly state what you need from the agency - Ability to perform UAT for each sprint - Familiarity with Agile concepts, whether through experience on an Agile team or working closely with one - Project management skills to organize multiple internal projects and keep web workstreams running smoothly - Experience administering a CMS, including taxonomy, menu, and translation management - Experience managing Google Analytics, Google Tag Manager, and a consent management platform - Ability to troubleshoot technical issues and bring solutions - Ability to collaborate with non-technical stakeholders at all levels - At least one year of people management experience - Comfort with some ambiguity as we build our strategic foundation

Please note that this is not a WordPress role. Experience limited to WordPress will not be sufficient.

Additional Information:

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