Water Utility Billing Specialist

Woodard & Curran is an employee-owned engineering, science, and operations firm dedicated to clean water, a safe environment, healthy communities, and happy people. We foster an inclusive, collaborative culture that supports professional growth, flexibility, and meaningful work, empowering our employees to make a lasting impact on our clients, communities, and the planet.

Essential duties include, but are not limited to:

• Create service orders for connects, final reads, re-reads, and leaks.
• Close service orders once they are returned and completed.
• Post and count cash payments and complete daily cash drawer reconciliation as needed.
• Create new customer accounts in the billing software as requested or required.
• Process final bills for customers closing their accounts and mail bills from the office.
• Create and send customer letters regarding unpaid final bills and returned checks.
• Assist with meter reader scheduling and routes, including loading handheld devices for meter readers, downloading information into the billing system, and entering compound reads into the bookkeeping system.
• Create service orders for field staff based on high or low reads identified on meter reader forms.
• Order office supplies as needed.
• Compile delinquent account lists, send e-bill reminders, and generate monthly shut-off lists.
• Assist walk-in customers and provide friendly, professional service.
• Assist with monthly billing, including printing, preparing, and mailing customer bills.
• Respond to high-usage concerns and other water service-related customer questions or complaints.

What will you need to succeed?

• High school diploma or educational equivalent.
• Three years of experience with general office procedures, accounts payable, accounts receivable, and bookkeeping.
• Strong attention to detail and accuracy.
• Three years of experience using computers and software programs for word processing and accounting.
• Strong telephone and customer service skills.
• Ability to follow verbal and written instructions.
• Strong verbal communication skills with the ability to provide a positive and professional customer service experience.
• Professional integrity and the ability to handle confidential information appropriately.
• Ability to communicate and work effectively with corporate partners, clients, the general public, and fellow employees.
• Spanish-speaking skills are a plus.

Successful completion of a background check

Woodard & Curran offers a comprehensive benefits package. For more information about our benefits & workplace policies visit Benefit & Policy Information - Woodard & Curran.

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