Warehouse Operation Manager
# Warehouse Operation Manager **Flicka Cosmetics PVT LTD** · Vasai, Maharashtra · `On-site` 🕒 **Статус:** *Опубликовано: 6 дней назад* · *Источник: Indeed* --- ### About the Role Job Description Head of Operations – Warehouse & Supply Chain Job Summary We are looking for an experienced and result-oriented Head of Operations to lead and optimize our end-to-end warehouse, logistics, inventory, procurement, and supply chain operations. The ideal candidate should have 12–15+ years of experience in FMCG, Cosmetics, Retail, or E-commerce and possess strong leadership skills to drive operational excellence, improve customer satisfaction, and ensure cost optimization. Key Responsibilities Warehouse Operations Lead and manage end-to-end warehouse operations across multiple locations. Develop warehouse processes to improve productivity, space utilization, and inventory accuracy. Ensure timely inward, storage, picking, packing, dispatch, and returns management. Maintain warehouse SOPs and operational compliance. Supply Chain Management Manage the complete supply chain from procurement to customer delivery. Coordinate with manufacturers, vendors, transporters, and distributors. Optimize logistics costs and improve service levels. Develop strategies to reduce operational expenses and improve efficiency. Inventory Management Ensure inventory accuracy of 99% or above. Monitor stock ageing, slow-moving inventory, and inventory reconciliation. Plan inventory based on demand forecasting. Conduct periodic stock audits and cycle counts. Order Fulfillment Ensure timely processing of B2B, B2C, D2C, Marketplace, and Quick Commerce orders. Monitor order fulfillment KPIs and customer service levels. Improve dispatch timelines and reduce delivery TAT. Manage returns (RTO) and reverse logistics efficiently. Vendor & Procurement Management Develop strong relationships with logistics partners and warehouse vendors. Negotiate contracts, pricing, and service agreements. Evaluate vendor performance through defined KPIs. Manage procurement planning and inventory replenishment. Process Improvement Identify operational bottlenecks and implement automation wherever possible. Develop SOPs and continuous improvement initiatives. Drive Lean, Six Sigma, and cost optimization projects. Implement best practices across operations. Team Management Lead warehouse, logistics, planning, inventory, and customer support teams. Define KRAs and KPIs for team members. Conduct regular performance reviews and training sessions. Build a high-performance operations culture. Technology & Reporting Manage ERP, WMS, OMS, and inventory management systems. Prepare daily, weekly, and monthly MIS reports. Monitor operational dashboards and performance metrics. Ensure accurate reporting and data-driven decision-making. Key Performance Indicators (KPIs) Inventory Accuracy – 99%+ Order Fulfillment SLA Dispatch Turnaround Time (TAT) Warehouse Productivity Logistics Cost per Order Order Accuracy Return (RTO) Percentage Customer Satisfaction Stock Loss & Damage Percentage Vendor Performance On-Time Delivery Overall Operational Cost Optimization Required Qualifications Bachelor's Degree in Business Administration, Supply Chain, Logistics, Operations Management, or a related field. MBA/PGDM in Operations or Supply Chain Management will be preferred. Experience 12–15+ years of experience in Operations, Supply Chain, Warehouse, or Logistics Management. Experience in Cosmetics, FMCG, Retail, E-commerce, or Consumer Goods industry preferred. Proven experience managing multi-location warehouse operations and large teams. Required Skills Warehouse Operations Supply Chain Management Inventory Planning & Control Procurement Management Logistics Management Demand Forecasting Cost Optimization Vendor Management Team Leadership Advanced Microsoft Excel & MIS Reporting Pay: ₹25,000.00 - ₹70,000.00 per month Benefits: Paid sick time Paid time off Provident Fund Work Location: In person
Наблюдалась 2026-09-20, впервые 2026-09-15, источник — Indeed.