Warehouse Manager (Light Warehousing/Ecommerce)

About the role

REGULATION is a London-based adult lifestyle and fetish retailer, established in 1991, with a Soho store, an online shop and a small warehouse in Walthamstow. We are looking for a hands-on Warehouse Manager to run the day-to-day operation of our E17 warehouse, from receiving and returns through to picking, packing and despatch. You will lead a small team of two Warehouse Operatives, report to the Directors, and be accountable for stock accuracy, order turnaround and a safe, tidy working environment. This is a working role: you will pick, pack and receive alongside the team as well as plan, organise and improve how the warehouse runs.

Key responsibilities

Running the warehouse

• Plan and oversee daily goods in, picking, packing, returns and despatch so orders leave on time
• Get hands-on. Pick, pack and process stock alongside the team using PDAs, our warehouse and order systems
• Receive and check deliveries and customer returns, and put new stock and returns into the correct locations
• Manage carrier collections and despatch, and resolve courier issues with our shipping partners
• Keep work areas clean, tidy and well organised, and take responsibility for housekeeping and quality assurance

Stock control

• Maintain accurate stock levels and locations, and track stock movement between the warehouse, workshop and our Soho store
• Carry out regular cycle counts and stock takes, and investigate and correct discrepancies
• Flag low package stocks and reorder needs

Leading the team

• Lead, train and support two Warehouse Operatives, setting clear daily priorities and standards
• Manage rotas, holiday cover and absence in line with company policy, using our HR system
• Carry out inductions, regular one-to-ones and annual appraisals, working with the Directors of Operations & HR
• Be involved with recruitment of new warehouse team members in line with HR procedures

Health, safety and performance

Implement and enforce health and safety procedures, manual handling practices and risk assessments, and report incidents promptly

• Meet agreed KPIs for order turnaround, pick accuracy, stock accuracy and returns processing
• Work with Directors to improve warehouse efficiency, layout and processes
• Report on performance and flag problems early

Requirements and skills

Essential

• At least 2 years of warehouse or stockroom experience, ideally in e-commerce or retail fulfilment
• Experience of leading or supervising a small team, or a clear readiness to step up into it
• Confident with inventory or warehouse management software and PDAs, and comfortable learning new systems
• Strong attention to detail and accurate record-keeping
• Good literacy and numeracy, and clear communication with colleagues and carriers
• Able to prioritise, problem-solve and work at pace without losing accuracy
• Reliable, organised and a team player with a can-do attitude

Desirable

• Experience with order management systems
• Experience working with couriers such as DPD, FedEx and Royal Mail
• First aid or manual handling qualification, or willingness to train
• Experience of recruiting, inducting and appraising staff

Physical requirements

• Standing or walking for long periods
• Lifting, bending, twisting and moving products up to 15kg
• No forklift or MHE operation is required at our site

Please note: REGULATION sells adult lifestyle and fetish products. You will handle and pack these items daily, so you must be comfortable working with adult content.

Benefits

• Staff discount
• Free Parking
• NEST pension
• Cycle to Work scheme
• Team socials
• Casual dress

Pay: £30,000.00-£36,000.00 per year

Benefits:

• Casual dress
• Company events
• Cycle to work scheme
• Free flu jabs
• Free parking
• On-site parking
• Sick pay
• Store discount

Application question(s):

• Tell us about any warehouse experience you have
• Tell us about any leadership or management experience you have
• Please confirm that you are aware of the following: REGULATION manufactures and retails adult lifestyle and fetish products to the LGBT+ community. You will handle and pack these items daily, so you must be comfortable working with adult content.

Work Location: In person