Warehouse Manager

As a Warehouse Manager, you'll be responsible for a vital part of the Business supply chain and warehousing process. You'll manage a team of Floor Manager/Supervisors/Operators and a Driver, processes and systems to ensure freight shipments are received and dispatched appropriately and that productivity targets are met daily. You'll also be responsible for the workplace health and safety standards, risk assessments and the security of the building and stock as admin, training, appraisals, and rosters.

NG Terminal is a neutral customs and logistics service provider operating from a 20,500-square-foot facility. We tailor our services for Multi-Modal Import & Export, E-commerce Logistics, Excisable goods, B2B/B2C/C2C consignments, Reverse Logistics, and more. An HMRC Licenced warehouse like ours- is fully bonded by HMRC with numerous Customs Compliance Licences that require a hands-on, experienced person who has worked no less than 3 to 5 years in fully bonded and ETSF operator warehouses before that will be required to take ownership of the Warehouse Customs Compliance and handling of NG Terminal Import/Export multi-model freight (air, sea, road, rail) and Excise freight. Full details of the nature of our Business can be found on our website https://ng-terminal.com.

Role Objective: This role requires a candidate with the ability and experience to organize and manage a team of warehouse temp staff and entry-level staff whilst ensuring the business is fully compliant with its ETSF bonded area and HMRC Compliance and NGT in-house operation procedures.

Implementing new disciplines and setting up new warehouse handling procedures will be a key requirement of this role. Experience in working in pressurized environments whilst still delivering a first-class service to our customers and network will be key to ensuring success in this role. A successful track record of implementing new procedures for the safe, efficient and economical movement of freight through a multi-channelled warehouse will be essential. The successful candidate will be a hands on and task-focused on delivering exceptional service standards with minimal loss or damage to freight as it travels through our Warehouse. The ability to communicate effectively with all stakeholders whilst engaging staff and peers are key attribute in this challenging role. With a development background allied to great people skills, the successful candidate will need to lead the warehouse operation through a change management phase whilst ensuring service levels are maintained and improved.

Main Responsibilities & Experience

• Responsible for all activities and administration of the warehouse team covering rosters preps, appraisals, training, disciplinaries, risk assessments, H&S and Fire procedures
• Conduct daily briefings and have clear communication with the team to ensure all staff are aware of their responsibilities and team goals daily
• Coordinate and monitor the receipt, order, assembly and dispatch of the freight as per the standards set by the NG Terminal Ltd Management in conjunction with HMRC Compliance and ETSF bond procedures.
• Use warehouse space and mechanical handling equipment efficiently, making sure quality, budgetary targets and environmental objectives are met at all times and his team is trained to do the same
• Ability to implement, manage and measure the core activities of the warehouse department.
• Have a clear understanding of the NGT Company's policies and vision and how the warehouse contributes to these and ensure the warehouse team deliver the highest performance based on these policies and values.
• Manage and coordinate the use of automated and computerized NGT in-house systems as external ones, to manage the workflow and accountability of the inbound and outbound freight
• Implement a vehicle booking slots system for inbound/unloading and outbound/loadings to stagger the freight volumes and workflow during the day and avoid backlogs and congestion
• The ability to be able to operate efficiently in a busy and pressurized environment
• Ensuring all staff handle, label and manage all movements of freight within the warehouse in a safe and correct manner
• Identifying opportunities within the department to reduce costs and add value to the operation.
• Respond to and deal with customer communication by email and telephone
• Identifying needs and establishing client requirements as per projects managed by NGT
• Handle e-commerce freight with effective planning and handling
• Identifying opportunities to improve the service levels in the warehouse and have the ability to rectify dropping service levels and act on it
• Have knowledge of Microsoft Office pack and be able to work with PowerPoint, Word and Excel to be able to manage workflows of freight moving, create new procedures, standards templates and training files
• Knowledge of H&S legislation and proven record of efficient H&S Management
• Be responsible for the Risk Assessments of the warehouse, train his team and keep those up-to-date
• Administration of all necessary warehouse records Company's in-house record system and management reports
• Have excellent time management and timekeeping
• Produce regular reports and statistics on a daily, weekly and monthly basis about the performance of the warehouse
• Brief team leaders daily and ensure all tasks are completed and the warehouse operation is managed and overseen
• Oversee that the Warehaouse housekeeping schedule is executed daily and check lists completed
• Manage and deal with Customs Import/Export shipments and UK Border Force inspections
• Oversee the planned maintenance of the warehouse, company vehicles, machinery and equipment.

People – interacting with people effectively by:

• Developing positive relationships with colleagues and team members and supporting the UK Head of Operations in attaining the business goals
• Establishing and maintaining the trust and support of colleagues, managers and teams
• Assisting when required in the induction and appropriate training of individuals
• Promoting and adhering to good working practices and procedures with particular reference to the Company's service standards

Acting responsibly towards colleagues and team members about regulations and requirements in respect to Health and Safety and Aviation Security

• Maintaining personal hygiene to a standard expected of yourself and your colleague's Corporate Identity – provide a suitable professional image by:
• Maintaining and adhering to other Company policy

Information - providing an efficient service and communication network (both internally and externally) by:

• Obtaining and processing information to enable appropriate decisions to be made
• Ensuring accurate storage and prompt retrieval of information
• Ensuring individuals, teams, colleagues, managers and clients are advised of appropriate information
• Ensuring good verbal and written dialogue with internal and external contacts/users
• Have excellent communications skills with staff, peers, and Clients
• Telephone skills
• Have an efficient e-mail correspondence timekeeping

Occupational Attainment: Driving License (Cat C or above is preferred)

Occupational Attainment: Level CO Aviation Security - Preferable

Work Experience : 5 years of Warehouse Management experience - Mandatory

ETSF procedures and compliance- Desiarable

Administrative skills and Staff Appraisal experience - Mandatory

Cargo Manager / Screening experience - Preferable

Customs clearance, record creation, approvals -Preferable

Forklift B1, B2, Pivot, Staker Licence - Preferable

Miscellaneous

Ad-hoc tasks: Follow instructions from company management for assignments

Shift work : This role may involve a weekend shift depending on the Company's level of business work and arrangements. You will be given lieu days during the week when the weekend shift is needed.

Flexible Working Hours : Due to the nature of the work with international stakeholders, you may be required to adapt to flexible working hours and ensure maximum work efficiency per the business's needs and demands.

Job Types: Full-time, Permanent

Salary: £45,000.00-£50,000.00 per year, depending on experience

Job Types: Full-time, Permanent

Pay: £45,000.00-£50,000.00 per year

Benefits:

• Company pension
• Employee discount
• Free parking
• On-site parking
• Private dental insurance
• Private medical insurance

Application question(s):

• Will you now or in the future require sponsorship for a UK work visa?

Experience:

• Warehouse Management: 5 years (required)

Licence/Certification:

• Forklift Driving Licence (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person