Warehouse Manager (3PL Operations)

Key Responsibilities

1. Warehouse Operations & Management

• Take overall responsibility for daily warehouse operations, including receiving, put-away, storage, picking, packing, dispatch and value-added services.
• Plan and manage manpower, shifts, material handling equipment and warehouse resources.
• Establish and implement warehouse SOPs, operational workflows and productivity standards.
• Ensure efficient utilization of warehouse space, racking and storage locations.
• Coordinate warehouse operational readiness, testing and go-live activities.
• Ensure timely execution of inbound and outbound cargo movements.

1. Warehouse Management System (WMS) & Inventory Control

• Lead operational implementation and effective utilization of the WMS in coordination with the software team.
• Ensure accurate inventory records, barcode processes, location management and stock reconciliation.
• Implement cycle counting, inventory audits and stock discrepancy controls.
• Maintain inventory accuracy and ensure timely customer stock reporting.
• Identify process improvements through effective utilization of WMS and operational data.

1. Customer Management & Service Quality

• Manage day-to-day relationships with 3PL customers and ensure consistent service delivery.
• Coordinate new customer onboarding and understand customer-specific operational requirements.
• Monitor service-level agreements (SLAs), order accuracy, turnaround times and customer satisfaction.
• Resolve operational complaints, inventory discrepancies and customer escalations.
• Maintain high standards of cargo handling, housekeeping and warehouse discipline.

1. Quality, Safety & Compliance

• Establish quality-control procedures to minimize cargo damage, stock discrepancies and operational errors.
• Ensure compliance with applicable JAFZA, customs, fire safety and warehouse operating requirements.
• Work closely with the HSE Officer to implement safety procedures and training.
• Conduct regular operational inspections, inventory checks and internal audits.
• Ensure proper handling, storage and documentation of customer cargo.

1. Team Leadership & Cost Control

• Recruit, train, supervise and develop warehouse operational staff.
• Monitor employee performance, productivity, attendance and overtime.
• Control warehouse operating costs, equipment utilization and manpower efficiency.
• Ensure accurate recording of billable storage, handling and value-added services.
• Prepare regular operational reports covering productivity, inventory, service quality and costs.

1. Business Development Support

• Support management and the business development team during customer meetings, warehouse visits and operational discussions.
• Assess prospective customers' warehousing requirements and recommend practical operating solutions.
• Provide operational costing and resource requirements for customer quotations.
• Assist with customer onboarding, implementation and retention.
• Identify opportunities to improve service offerings and operational efficiency.

Required Experience & Qualifications

• 8–12 years of experience in warehousing and logistics operations.
• Minimum 4–5 years of experience in multi-client 3PL / contract logistics operations.
• Minimum 3 years in a warehouse management or similar leadership position.
• Proven experience managing warehouse teams, supervisors and material handling operations.
• Strong hands-on knowledge of WMS, barcode-based inventory management and stock control.
• Experience in warehouse SOP development, process improvement and operational KPI management.
• Good understanding of warehouse costing, manpower productivity and customer service requirements.
• Previous UAE warehousing experience is essential; JAFZA experience is strongly preferred .
• Experience in setting up a new warehouse or expanding an existing operation will be an advantage.
• Bachelor's degree or diploma in Logistics, Supply Chain Management, Business Administration or a related field is preferred.
• Strong English communication, leadership and problem-solving skills.

Preferred Candidate Profile

We are looking for a practical, operations-focused warehouse professional who:

• Has managed a multi-client 3PL warehouse rather than only a single-company storage facility.

Pay: AED14,000.00 - AED18,000.00 per month

Experience:

• JAFZA : 4 years (Required)
• 3PL / Contract Logistics?: 8 years (Required)
• Managing Team: 4 years (Required)
• WMS, barcode-based inventory management and stock control.: 4 years (Required)
• Managing Warehouse(Warehouse Manager): 4 years (Required)

Work Location: In person