Warehouse Logistics Operations Specialist
# Warehouse Logistics Operations Specialist **Surpath Inc.** · City of Industry, CA 91744 · `On-site` 🕒 **Статус:** *Опубликовано: 4 дня назад* · *Источник: Indeed* --- ### About the Role About Surpath Surpath is on a mission to revolutionize the logistics experience for businesses, consumers, and the world through the power of data and technology. We connect the dots in a long, fragmented journey with strategically located warehouses, advanced software, and cost-effective shipping rates so that clients can easily manage all their multinational shipping, tracking, and reporting needs within one system. Founded in 2019 by a team of former Amazonians and logistics experts who saw a need for better data quality and greater visibility, Surpath has attracted over $30M from leading VC firms in our Series A and A+ funding. We aim to increase annual revenue by 150% in the next 3 years. Learn more about us at https://surpath.us (EN) or https://surpath.net (CN) About the Role: We are seeking a detail-oriented and proactive Warehouse Logistics Operations Specialist to support daily warehouse and logistics operations . This role will be responsible for end-to-end order tracking in the WMS system, inventory management, exception handling, value-added service coordination, data reporting, and cross-functional communication with U.S. warehouses, China-based teams, and customers. The ideal candidate is bilingual in Mandarin Chinese and English , comfortable working across time zones, and able to independently identify issues, coordinate solutions, and drive operational improvements Key Responsibilities: Warehouse Operations & Execution - Manage end-to-end order flow in the WMS system, including inbound, outbound, returns, and exception handling. - Coordinate daily with U.S. warehouse teams to track inbound/outbound progress and execution accuracy. - Monitor warehouse operating standards, including palletizing, sorting, labeling, and other handling procedures. - Identify operational issues and drive corrective actions to improve warehouse execution quality. - Provide on-site or remote guidance to warehouse teams on return processes, standard operating procedures, and system usage. Inventory Management & Counting - Coordinate low-stock and cycle count requests to ensure inventory accuracy. - Develop and follow up on full physical inventory count plans. - Monitor count execution progress and ensure issues are resolved in a timely manner. - Work with warehouse teams to improve inventory accuracy and bin-location management. Order Exception Handling - Resolve order-related exceptions, including address issues, labeling problems, pickup exceptions, and system errors. - Manage customer pickup orders from end to end, including Bill of Lading verification, release control, and pickup scheduling coordination. - Follow up on logistics channel and carrier exceptions, coordinating with warehouses and carriers to resolve delivery and transportation issues. Value-Added Services & Quotation Management - Prepare quotations for non-standard warehouse value-added services. - Follow up on customer customization requests and coordinate execution with warehouse teams. - Monitor the quality and completion of value-added service instructions. Customer & Cross-Department Coordination - Communicate with China-based customer service teams via DingTalk/WeChat to move order requests and value-added service requirements forward. - Coordinate across internal teams and external warehouse partners to ensure smooth daily operations. - Support customer-facing communication when needed to clarify order status, inventory issues, or service requests. Data Analysis & Cost Control - Prepare, summarize, and share weekly operational reports. - Provide data analysis to support business decisions and operational improvements. - Prepare monthly and quarterly warehouse data review reports. - Track operational issues and recommend process improvements to improve efficiency and accuracy. Daily Coordination & Emergency Response - Handle frequent cross-time-zone communication with China-based teams, U.S. warehouses, and customers. - Respond to urgent issues such as system errors, order exceptions, inventory discrepancies, and warehouse execution problems. - Maintain stable daily operations and ensure order and inventory accuracy. Warehouse Sourcing & Partner Audits - Support new warehouse resource development, including initial communication, information collection, and evaluation meetings. - Conduct site visits to new or existing warehouse partners when needed. - Perform on-site audits and spot checks of inventory accuracy, bin-location management, and warehouse execution quality. Requirements: - Legally authorized to work in the United States. This position is W-2 employment. - Fluent in Mandarin Chinese and English. - Bachelor’s degree or above. - Logistics major or prior logistics industry experience is a plus. - Strong communication skills and ability to work with cross-border teams. - Ability to independently break down problems, coordinate with multiple stakeholders, and drive project outcomes. - Comfortable working across time zones and handling multiple operational priorities. Job Type: Full-time Pay: $60,000.00 - $90,000.00 per year Benefits: - 401(k) - 401(k) matching - Dental insurance - Health insurance - Life insurance - Vision insurance Work Location: In person
Наблюдалась 2026-10-15, впервые 2026-10-10, источник — Indeed.