Waiter

POSITION DETAILS

Position: Waiter / Server

Reports To: Restaurant Supervisor / Assistant Restaurant Manager / Restaurant Manager

Direct Reports: None

POSITION SUMMARY

The Waiter is responsible for providing exceptional food and beverage service to guests while ensuring a positive dining experience that reflects the company’s hospitality standards. The role involves welcoming guests, taking accurate orders, serving food and beverages, maintaining cleanliness and hygiene standards, and ensuring guest satisfaction throughout the dining experience.

The Waiter works closely with the Restaurant Management Team, Kitchen Team, Bar Team, and other service staff to ensure smooth restaurant operations, efficient service delivery, and compliance with company policies, food safety standards, and service procedures.

Key Responsibilities

A. Guest Service & Hospitality Operations

· Welcome and greet guests in a friendly, professional, and courteous manner.

· Provide attentive and personalized service to ensure guest satisfaction.

· Present menus, explain menu items, and provide recommendations based on guest preferences.

· Take accurate food and beverage orders and communicate them clearly to the kitchen and bar teams.

· Ensure proper food and beverage presentation before serving guests.

· Serve food and beverages according to established service standards and procedures.

· Monitor guest needs throughout their dining experience and provide prompt assistance.

· Handle guest requests, feedback, and complaints professionally and report concerns to the Supervisor or Manager when required.

· Ensure tables are cleared, cleaned, and properly reset after guest departure.

B. Restaurant Service Standards

· Maintain excellent knowledge of the restaurant menu, ingredients, preparation methods, and promotions.

· Follow established sequence of service and hospitality standards.

· Ensure proper table setup, including cutlery, glassware, menus, and service equipment.

· Maintain assigned sections and service areas in a clean and organized condition.

· Support smooth restaurant operations during peak service periods.

· Assist in opening and closing duties as assigned by management.

C. Food & Beverage Knowledge and Sales Support

· Promote menu items, beverages, and special promotions to enhance guest experience and increase sales.

· Provide accurate information regarding allergens, ingredients, and menu selections when requested.

· Suggest additional items such as beverages, desserts, or complementary dishes when appropriate.

· Ensure all orders are processed accurately to minimize errors and guest dissatisfaction.

· Coordinate with kitchen and bar teams regarding special requests, modifications, or guest requirements.

D. Hygiene, Food Safety & Workplace Safety

· Maintain personal grooming and hygiene standards according to company policies.

· Follow food safety, sanitation, and hygiene procedures at all times.

· Ensure proper handling and serving of food and beverages.

· Maintain cleanliness of tables, service stations, equipment, and assigned work areas.

· Report any food safety concerns, equipment issues, or hazards immediately to the Supervisor or Manager.

· Comply with workplace safety rules and company regulations .

E. Order Accuracy & Payment Coordination

· Ensure all guest orders are recorded accurately and entered correctly into the ordering system.

· Verify food and beverage items before serving to guests.

· Coordinate with the cashier regarding guest bills, payments, and order adjustments.

· Ensure accuracy of guest checks and prevent billing discrepancies.

· Follow company procedures regarding complimentary items, discounts, and void transactions.

F. Teamwork & Communication

· Work closely with Restaurant Managers, Supervisors, Kitchen Team, and Bar Team to ensure efficient service.

· Communicate guest requirements clearly and professionally with team members.

· Support colleagues during busy operational periods.

· Maintain a positive attitude and contribute to a professional working environment.

· Attend company meetings, briefings, and training sessions as required.

G. Compliance & Continuous Improvement

· Follow company policies, procedures, and operational standards.

· Participate in service training programs to improve skills and knowledge.

· Maintain awareness of guest satisfaction standards and continuously improve service quality.

· Support restaurant promotions, events, and special functions when required.

· Perform other duties assigned by Management to support overall restaurant operations.

QUALIFICATIONS

· High School Diploma or equivalent preferred.

· Previous experience as a Waiter, Server, or similar role within a restaurant, hotel, or hospitality environment is preferred.

· Knowledge of food and beverage service standards is an advantage.

· Basic understanding of food safety and hygiene practices.

· Excellent customer service and communication skills.

· Ability to work in a fast-paced restaurant environment.

· Good command of English; additional languages are an advantage.

· Professional appearance, positive attitude, and strong guest service orientation.

· Ability to work flexible shifts, including weekends and holidays

KEY COMPETENCIES

· Customer service excellence

· Food and beverage service knowledge

· Communication skills

· Guest relationship management

· Order accuracy and attention to detail

· Teamwork and cooperation

· Time management and efficiency

· Problem-solving skills

· Hygiene and safety awareness

Sales and upselling skills

Pay: QAR1,500.00 - QAR2,800.00 per month

Work Location: In person