Waiter

1. Key ResponsibilitiesA. Food and Beverage Service

• Welcome customers and provide friendly, professional service.
• Serve food and beverages according to company service standards.
• Assist customers with menu selections and provide accurate food information.
• Ensure food is presented attractively and served at the correct temperature.
• Refill buffet stations and display counters when required.
• Monitor food availability and inform the supervisor when replenishment is needed.
• Handle customer requests and complaints professionally.
• Ensure students and customers receive the correct food orders.

B. Cafeteria and Buffet Operations

• Prepare serving counters, buffet stations, and dining areas before service.
• Arrange food displays, serving utensils, plates, and cutlery.
• Maintain proper food presentation throughout service.
• Monitor portion sizes and follow company serving guidelines.
• Ensure food labels, menu descriptions, and allergen information are displayed correctly.
• Follow instructions regarding special dietary and allergen-related orders.
• Assist with opening and closing cafeteria operations.

C. Customer Service

• Maintain a welcoming and positive attitude towards customers.
• Provide prompt and efficient service, especially during school and university break times.
• Handle customer enquiries professionally.
• Escalate complaints and service issues to the supervisor.
• Maintain professional communication with students, teachers, parents, and university staff.
• Ensure customer satisfaction and a positive dining experience.

D. Hygiene and Food Safety

• Follow personal hygiene and food safety requirements.
• Maintain cleanliness of serving counters, tables, and dining areas.
• Use appropriate gloves and utensils when handling ready-to-eat food.
• Prevent cross-contamination during food service.
• Follow temperature control and food handling procedures.
• Never provide unverified allergen information.
• Report any food safety concerns immediately to the supervisor.

E. Cleaning and Closing Duties

• Clean and sanitize serving counters and dining tables.
• Maintain cleanliness of floors and customer dining areas.
• Wash and organize serving utensils and equipment.
• Dispose of waste according to company procedures.
• Ensure all service equipment is cleaned and stored properly.
• Complete assigned cleaning checklists.

1. Qualifications and Experience

• High school education is preferred.
• Previous experience as a waiter, food server, or cafeteria assistant is preferred.
• Experience in school catering, restaurants, cafés, or institutional catering is an advantage.
• Basic knowledge of food hygiene and customer service.
• Good communication skills in English.
• Additional languages are an advantage.

1. Skills and Competencies

• Excellent customer service skills.
• Friendly and professional personality.
• Good communication and interpersonal skills.
• Ability to work efficiently under pressure.
• Teamwork and cooperation.
• Attention to detail.
• Good time management.
• Ability to stand for extended periods.
• Positive attitude and willingness to learn.

1. Reporting Structure

Position

Responsibility

Reports to

Cafeteria Supervisor / Captain Waiter

Coordinates with

Head Chef / Kitchen Team

Supervises

Not applicable

1. Key Performance Indicators (KPIs)

• Customer satisfaction and service quality.
• Speed and efficiency of food service.
• Compliance with food hygiene and HACCP standards.
• Accuracy of food orders and serving portions.
• Cleanliness of serving counters and dining areas.
• Proper food presentation and buffet replenishment.
• Attendance, punctuality, and professional conduct.
• Compliance with company policies and procedures.

1. Working Environment

• School cafeterias and canteens.
• University cafés and dining facilities.
• Corporate catering and event locations.
• Food service and buffet operations.

Pay: AED1,800.00 - AED2,200.00 per month

Work Location: In person