VP, CX Transformation (CCaaS)
# VP, CX Transformation (CCaaS) **Inizio Partners Corp** · United States · `Remote` · `Full Time` 💼 **Уровень роли:** `Executive` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[VP-Business-Transformation]` `[CX-Solutions-Architect]` `[Contact-Center-Director]` `[CCaaS-Solutions]` `[Enterprise-Sales]` `[VP-Customer-Experience]` `[VP-Of-Customer-Experience]` `[Chief-Customer-Experience-Officer]` --- ### About the Role Job Description - Overall, 15 years of experience and Min 8 years hands-on experience in leading and selling CX solutions on an enterprise level or large-scale deployments - Experience in handling large accounts, stakeholder management, account planning - Responsible to driving CX Revenue and account growth by identifying new buying centers and opportunities in client environment - Build and maintain strong relationships with clients and help drive CX engagements with client - Be the onshore point of contact for any client escalations - Works with offshore and internal technical teams to steer the project delivery and relationship - Strong expertise in CCaaS solutions like NICE, Genesys, AWS - Certification in Google/AWS Cloud or LEX/POLLY or Watson Conversational AI is an advantage - Basic Understanding of Voice Telephony(Avaya, Cisco, Genesys, AWS Connect) & Data Networks(Basics of MPLS, Internet, VLAN etc.) and Communication process is an Add-on - Understanding of GenAI, LLMs, Systems Integration & deployment models - Excellent communication & presentation skills are highly required. - Proficient in working with cross functional teams - Ready to work in flexible time zone as per client requirement - Effective leadership and influencing skills in the application of CX and GenAI Basic Qualifications - Bachelor's degree in computer science, Linguistics, or related technical field - At least 5 years' experience in CX Solution Architect role - 10+ years' experience in Account Management, Stakeholder Management Originally posted on Himalayas
- VP-Business-Transformation
- CX-Solutions-Architect
- Contact-Center-Director
- CCaaS-Solutions
- Enterprise-Sales
- VP-Customer-Experience
- VP-Of-Customer-Experience
- Chief-Customer-Experience-Officer
Наблюдалась 2026-10-11, впервые 2026-10-11, источник — Himalayas (JSON API).