VP of Customer Success
# VP of Customer Success **Kognity** · Stockholm · `On-site` 🕒 **Статус:** *Опубликовано: 9 дней назад* · *Источник: Indeed* --- ### About the Role This is not a typical Customer Success role. You'll own net revenue retention across renewals, expansion, training, and customer marketing for a global customer base, with a direct line into shaping the product itself. We're a 125-person EdTech scale-up powering learning in 140+ countries, helping students and teachers thrive through an intelligent platform that combines rich, interactive pedagogy with smart AI and data. Why join Kognity? - Work on problems that matter – Your work directly influences the lives of teachers and students in over 140 countries. The scale is global, and the outcomes are tangible. - High ownership, high expectations – You are trusted to take initiative, make decisions and drive outcomes. Responsibility comes early, accountability is real, and results matter. - A fast-moving, high-performing team – You will work with smart, driven colleagues across the globe on complex problems. Standards and expectations are high, feedback is direct, and the pace is fast. - Continuous growth is the baseline – Everyone is expected and supported to learn quickly, improve constantly and raise their own bar. If you enjoy responsibility, momentum and meaningful challenge, you will thrive here. What you'll do: - Own and achieve the NRR target for Customer Success across all markets, covering renewals and expansion - Build a structure across Account Management, Training, Professional Development and Customer Marketing with clear roles and no major gaps or overlaps - Own, develop and implement the CS strategy and post-sales processes across markets, with full decision-making authority over prioritisation, team structure and resource allocation - Set a clear approach for how CS uses communication and training to drive adoption and retention. - Advise the leadership team on Customer Success strategy and forecasts alongside the CRO, and lead cross-team collaboration with Sales, Marketing, Product, Content and Enablement What we're looking for: - Proven track record of growing net revenue retention through renewals and upsell strategies in a SaaS business - Strategic thinking beyond Account Management, with clear prioritisation in a complex environment and strong judgement in ambiguity - Ability to lead and inspire with confidence for maximum revenue outcomes, and to build capability in others - Ability to effectively identify problems with impact on NRR within and outside the CS team, and develop and implement appropriate solution sets - Executive-level communication and cross-functional influence, with the ability to work closely with senior stakeholders across the business How we hire - Discovery call with a Recruiter - Hiring manager discussion - Case study - Values discussion - Leadership talk - References Every qualified person will be evaluated regardless of age, gender, identity, nationality, ethnicity, sexual orientation, disability status or religion. We're committed to building a diverse, inclusive team and welcome people of all backgrounds, experiences, perspectives, and abilities. See more about how we collect and process your personal data in our Privacy Notice.
Наблюдалась 2026-09-30, впервые 2026-09-21, найдена на 2 площадках, источник — Indeed.