VoIP Manager – FX Industry

Location: Dubai, UAE

Employment Type: Full-time

Relocation: Full relocation package provided (if relocating outside from Dubai)

"Given the high volume of applications, we will not consider candidates without a background in FX brokerage"

Job Description

We are looking for an experienced VoIP Manager to oversee the VoIP infrastructure and call center communications of an FX brokerage. The ideal candidate will have strong technical expertise in VoIP systems, experience in the Forex industry, and the ability to manage a technical team.

Responsibilities

• Manage VoIP infrastructure, SIP trunks, DID numbers, routing, and call connectivity.
• Oversee call center dialers, VoIP servers, and network configurations.
• Monitor call quality, network performance, and system reliability.
• Troubleshoot connectivity issues and minimize downtime.
• Manage VoIP providers and telecom operators.
• Lead and supervise the VoIP team.
• Ensure infrastructure security, scalability, and smooth daily operations.

Requirements

• Proven experience as a VoIP Manager or VoIP Engineer in the FX/Forex industry is a must.
• Strong knowledge of SIP, RTP, SIP trunking, DID numbers, and call routing.
• Experience with call center infrastructure and dialer systems.
• Hands-on troubleshooting and network optimization skills.
• Previous team management or leadership experience.

What We Offer

• Competitive salary based on experience.
• Full relocation package to Dubai.
• Opportunity to join an established FX brokerage in a key technical leadership role.

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