Virtual Customer Service Representative

Military, Veterans and Diverse Job Seekers · Удалённо · United States · 17 — 17 USD

# Virtual Customer Service Representative **Military, Veterans and Diverse Job Seekers** · United States · `Remote` · `Full Time` 💼 **Уровень роли:** `Entry-level` 💰 **Компенсация:** `$17 – $17` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Customer-Service]` `[Call-Center-Representative]` `[Virtual-Customer-Service-Agent]` `[Remote-Customer-Service-Representative]` `[Benefits-Customer-Service]` `[Virtual-Customer-Service]` `[Virtual-Customer-Support-Agent]` `[Virtual-Customer-Support]` `[Customer-Service-Virtual-Assistant]` `[Virtual-Customer-Care]` `[Virtual-Call-Center-Agent]` `[Virtual-Support-Agent]` `[Virtual-Contact-Center-Agent]` `[Virtual-Client-Representative]` --- ### About the Role What you will do - Responding to calls from customers who have questions regarding their benefits package which may include: 401K, Health Insurance, Pension, or Payroll related inquiries. - Assisting with website or application related issues in regards to accessing their benefits. - Answering questions regarding products or services the customer may have. - Assisting the customer with enrolling in their benefits plan through their employer. - ocumenting customer interactions in the client system thoroughly, using proper spelling, grammar, and punctuation. - Transferring data from documents into the client's system. - Processing transactions such as health enrollments, tax and direct deposit information updates, 401K withdrawals or contributions, and retirement elections. - Conducting independent research, utilizing tools and resources you are provided, to determine the best resolution to a customer's case. The ability to work on cases independently, while supporting your team as a whole, is important. To qualify - You must have a high school diploma or equivalent. - At least 1 year of call center experience OR 2 years of customer service experience - Must have strong computer navigation and organizational skills. - e will pay you to complete online training, but you must commit to attending 100%, no missed time - Be able to complete and pass a background check TECHNICAL REQUIREMENTS - Desktop or laptop (Tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebook and Android systems are NOT compatible) - Operation system: Windows 10 - Mac Computers are not compatible. - Processor speed: i4 or greater processor (Ryzen Series 4 or greater is also compatible) - RAM: 8GB or better - Hard Drive: 256 SSD or better - All peripherals must be wired - Must have reliable high-speed internet - 20MB download minimum - 10MB upload minimum - SL, Cable, Fiber ONLY - (no Wi-Fi or satellite-based service) and no VPN services - For this position, a wired USB headset with built-in microphone and noise cancellation is required. Plantronics 3310 and 3320 (Available from Amazon, Tiger Direct, Office Depot, Plantronics.com, CDW, Walmart) are both permitted options (must be one of these). - We do require that you have an active, functioning webcam for training and meetings. - A second monitor/screen is required. The Details - The pay rate once you reach production is $17 per hour - This is a Full-Time position, part time hours are not available - Training is paid at $15.25 an hour - Benefit eligible after 60 days (Medical, Vision, Dental and 401k) - This is a fully remote position, 100% work from home Job Type: Full-time Pay: $17.00 per hour Benefits: - 401(k) - Dental insurance - Health insurance - On-the-job training - Paid time off - Referral program - Vision insurance - Work from home Experience level: - 1 year Shift: - 8 hour shift Work setting: - Remote Work Location: Remote Originally posted on Himalayas

Наблюдалась 2026-10-11, впервые 2026-10-11, источник — Himalayas (JSON API).

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