Virtual Assistant - Patient Coordination (PS - 09042026 - FTVAPC)

Rippedboxstation · Удалённо · Philippines

# Virtual Assistant - Patient Coordination (PS - 09042026 - FTVAPC) **Rippedboxstation** · Philippines · `Remote` · `Full Time` 💼 **Уровень роли:** `Mid-level` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Virtual-Assistant]` `[Patient-Coordinator]` `[Medical-Administrative-Assistant]` `[Healthcare-Administrator]` `[Appointment-Scheduler]` `[Virtual-Patient-Coordinator]` `[Virtual-Care-Coordinator]` `[Virtual-Care-Coordination]` `[Remote-Patient-Coordinator]` `[Virtual-Healthcare-Assistant]` `[Remote-Patient-Care-Coordinator]` `[Virtual-Care-Assistant]` `[Healthcare-Virtual-Assistant]` `[Healthcare-Virtual-Assistance]` `[Medical-Virtual-Assistant]` --- ### About the Role Position: Virtual Assistant - Patient Coordination Number of hours: 40 hours/week (TBA) Schedule: Singapore (SGT) Key Responsibilities Patient Booking and Scheduling - Manage patient bookings, rescheduling, and cancellations through Cliniko. - Process appointment requests within the same business day. - Ensure patient information, contact details, intake forms, and referral details are complete and accurate. - Schedule new patients according to clinic booking procedures. - Secure both initial assessments and follow-up appointments during new patient bookings. - Maintain practitioner schedules by reducing gaps and improving appointment utilisation. Patient Communication and Support - Act as the primary responder for patient enquiries through Zeya Converse (WhatsApp). - Respond professionally to appointment-related questions, booking requests, rescheduling needs, and cancellations. - Resolve conversations and archive completed threads accurately. - Ensure all patient messages have a clear action or outcome. - Coordinate with internal team members to prevent missed or duplicated communication. Waitlist and Lead Management - Monitor waitlists and proactively offer available appointment slots. - Contact waitlisted patients promptly when cancellations occur. - Follow up with new enquiries that have not converted into bookings. - Conduct scheduled follow-ups with potential patients at agreed intervals. - Re-engage inactive or previous leads through appropriate communication. Recall and Patient Retention - Manage patient recall processes through Cliniko. - Contact patients within required timelines after recall notifications. - Support patient retention through timely and professional follow-up. Records Management and Compliance - Maintain accurate patient records in Cliniko. - Document cancellations according to clinic procedures. - Protect patient confidentiality and follow Singapore PDPA requirements. - Escalate patient concerns, unusual requests, or risks to the Practice Manager. Qualifications - Proven experience in virtual assistance, healthcare administration, patient coordination, customer service, or appointment scheduling. - Experience managing appointment systems, calendars, or client management platforms (experience with Cliniko or healthcare booking systems is an advantage). - Excellent written and verbal English communication skills. - Strong organisational skills with the ability to manage multiple priorities and follow structured processes. - High attention to detail, especially when handling patient information, schedules, and records. - Ability to work independently, manage time effectively, and remain reliable in a remote environment. - Comfortable communicating with patients professionally through messaging platforms such as WhatsApp. - Strong problem-solving skills and the ability to escalate issues appropriately. - Experience working with healthcare, wellness, medical, or allied health practices is preferred. - Understanding of confidentiality and handling sensitive patient information is highly desirable. Originally posted on Himalayas

Наблюдалась 2026-10-18, впервые 2026-10-18, источник — Himalayas (JSON API).

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