VIP Account Manager
# VIP Account Manager **Gamdom** · București · `On-site` 🕒 **Статус:** *Опубликовано: 2 дня назад* · *Источник: Indeed* --- ### About the Role We are looking for a VIP Account Manager to take ownership of relationships with our highest-value players. In this role, you will be responsible for building long-term relationships, delivering a highly personalized experience, and driving VIP engagement, retention, and loyalty. Key Responsibilities VIP Relationship Management - Build and maintain strong, long-term relationships with VIP players. - Act as a trusted point of contact, understanding individual player preferences, expectations, and needs. - Deliver a consistently high level of personalized service across all player interactions. Player Engagement & Retention - Develop and implement personalized engagement strategies to strengthen player loyalty and retention. - Manage tailored rewards, promotions, and incentives based on individual player profiles and activity. - Proactively engage with VIP players to maintain strong relationships and encourage continued engagement. Communication & Support - Serve as the primary contact for assigned VIP players across channels including Intercom, Discord, email, and other communication platforms. - Respond to player requests and concerns promptly and professionally. - Take ownership of issues through to resolution, coordinating internally where required. Data & Player Insights - Monitor player activity, preferences, and performance to identify opportunities for engagement and retention. - Use player data and behavioral insights to make informed decisions around rewards, promotions, and communication. - Maintain accurate and up-to-date records of VIP interactions and relevant player information. Cross-Functional Collaboration - Work closely with Customer Support, Marketing, Promotions, Payments, and other internal teams to ensure a seamless VIP experience. - Coordinate exclusive offers, campaigns, and player experiences tailored to VIP segments. - Share player feedback and insights with relevant teams to help improve products and services. What We're Looking For - Proven experience in VIP management, account management, customer success, customer service, or a similar client-facing role . - Experience within iGaming, online gaming, crypto, betting, or another high-value customer environment is highly desirable. - Strong relationship-building and communication skills, with the ability to establish trust with high-value clients. - Excellent written and verbal English communication skills. - Strong organizational skills and the ability to manage multiple VIP relationships simultaneously. - A proactive, solution-oriented approach with strong attention to detail. - Comfortable working with CRM and communication platforms such as Intercom, Discord, and similar tools . - Ability to understand and work with player data and behavioral insights. - Ability to work effectively in a fast-paced, international, and remote environment. - Additional languages are a plus. What We Offer - Competitive salary with performance-based incentives . - 25 days of paid time off - Equipment allowance to support your home working setup. - Opportunity to work closely with high-value players and directly influence the VIP experience. - Professional growth and development opportunities. - A remote-first working environment with an international team.
Наблюдалась 2026-10-08, впервые 2026-10-05, источник — Indeed.