Village Manager

VILLAGE MANAGER

Location: Calamba City, Laguna Department: Property Management / Village Operations Reports To: Property Management Head / General Manager / HOA Board, as applicable Employment Status: Full-Time Work Assignment: On-site

I. JOB PURPOSE

The Village Manager is responsible for the overall management, administration, and daily operations of the horizontal residential development. The position ensures the efficient delivery of property management services, proper maintenance of infrastructure and common areas, effective security operations, enforcement of community policies, and delivery of quality services to homeowners and residents.

The Village Manager shall oversee the village's administrative, technical, engineering coordination, maintenance, security, housekeeping, landscaping, and customer service functions to maintain the property's physical condition, operational efficiency, market value, and overall community environment.

The position serves as the principal representative of Property Management in coordinating with homeowners, the Homeowners Association (HOA), contractors, suppliers, service providers, and government agencies.

II. MAJOR DUTIES AND RESPONSIBILITIES

A. Overall Village Operations and Administration

• Manage and oversee the day-to-day operations of the entire residential village.
• Ensure the effective implementation of approved property management policies, procedures, and operational standards.
• Supervise and coordinate all village personnel, including administrative staff, maintenance personnel, housekeeping, landscaping, and security service providers.
• Develop and implement operational plans to ensure efficient village management.
• Conduct regular village inspections and ensure immediate action on operational concerns.
• Maintain proper administrative records, permits, contracts, reports, and other relevant documents.
• Coordinate with the Property Management Head, developer, and HOA Board on operational matters and management directives.

B. Facilities, Infrastructure, and Maintenance Management

• Ensure the proper maintenance and preservation of all common areas and facilities.
• Oversee the maintenance of:
• Internal roads, sidewalks, curbs, and pavements.
• Drainage systems, canals, and stormwater facilities.
• Streetlights and common-area electrical systems.
• Water supply systems and common utility facilities.
• Sewage and wastewater facilities, where applicable.
• Parks, playgrounds, landscaped areas, and open spaces.
• Clubhouse, swimming pool, function rooms, and recreational amenities.
• Perimeter fences, gates, guardhouses, and other common structures.
• Establish and implement preventive maintenance programs.
• Monitor maintenance requests, work orders, and completion schedules.
• Coordinate with engineering and technical teams for major repairs, rehabilitation, and infrastructure improvements.
• Ensure that all common facilities are safe, functional, clean, and properly maintained.

C. Security and Safety Management

• Supervise the performance of the contracted security agency and village security personnel.
• Ensure the effective implementation of gate access control, visitor registration, vehicle monitoring, and security patrol procedures.
• Monitor security incidents, unauthorized entry, theft, vandalism, and other safety concerns.
• Establish and implement emergency response procedures and disaster preparedness plans.
• Coordinate with the Barangay, Calamba City Police, Bureau of Fire Protection, and other relevant authorities when necessary.
• Ensure proper implementation of fire safety, occupational safety, and emergency response protocols.
• Conduct regular security assessments and recommend improvements.

D. Homeowner Relations and Customer Service

• Serve as the primary point of contact for homeowners and residents concerning village operations and property management services.
• Address complaints, requests, inquiries, and service concerns promptly and professionally.
• Establish an efficient system for receiving, monitoring, and resolving homeowner concerns.
• Coordinate with the HOA Board regarding community policies, concerns, and operational matters.
• Facilitate homeowner meetings, community announcements, and information dissemination.
• Promote a harmonious, safe, and orderly residential environment.
• Handle disputes and concerns objectively while maintaining professionalism and confidentiality.

E. Housekeeping, Landscaping, and Environmental Management

• Ensure the cleanliness and orderliness of all common areas.
• Supervise housekeeping, garbage collection, landscaping, gardening, and pest control services.
• Ensure proper waste segregation and disposal in accordance with applicable local ordinances and environmental regulations.
• Monitor the condition of trees, plants, lawns, gardens, and open spaces.
• Ensure the proper upkeep of drainage canals and prevent conditions that may contribute to flooding.
• Implement environmental programs and initiatives that promote a clean, healthy, and sustainable community.

F. Financial and Budget Management

• Prepare the annual village operating and maintenance budget.
• Monitor operational expenses and ensure compliance with approved budgets.
• Review purchase requests, quotations, work orders, and service provider billings.
• Monitor utility consumption and identify opportunities for cost reduction.
• Coordinate with the finance or accounting department on association dues, assessments, collections, and other financial matters, as applicable.
• Ensure proper utilization of village resources and equipment.
• Prepare periodic budget utilization and operational expenditure reports.
• Recommend cost-effective solutions without compromising service quality and property standards.

G. Construction, Renovation, and Architectural Control

• Monitor house construction, renovation, and improvement activities within the village.
• Ensure compliance with approved architectural guidelines, construction policies, and work permit requirements.
• Coordinate with the engineering or technical team for inspections and monitoring of construction activities.
• Ensure that contractors comply with construction schedules, safety requirements, and established village regulations.
• Monitor construction-related concerns, including noise, debris, road obstruction, and damage to common facilities.
• Ensure proper documentation and reporting of construction violations.
• Coordinate the implementation of corrective actions for violations.

H. Regulatory and Government Compliance

• Ensure compliance with applicable national laws, local ordinances, and government regulations affecting the residential development.
• Coordinate with the Calamba City Government and relevant offices concerning permits, inspections, and regulatory matters.
• Ensure compliance with applicable requirements of the Magna Carta for Homeowners and Homeowners' Associations (Republic Act No. 9904), where applicable.
• Monitor compliance with environmental, sanitation, fire safety, and other regulatory requirements.
• Maintain updated permits, licenses, inspection reports, and other compliance documents.
• Coordinate with relevant government agencies, utility providers, and service authorities when necessary.

I. Contractor and Service Provider Management

• Monitor and evaluate the performance of security agencies, maintenance contractors, landscaping providers, housekeeping teams, waste management providers, and other service contractors.
• Ensure compliance with service agreements, scope of work, and agreed performance standards.
• Review contractor performance and recommend improvements or corrective measures.
• Ensure proper monitoring of work quality, service delivery, and completion schedules.
• Recommend qualified contractors and suppliers for village maintenance and improvement projects.

J. Reports and Management Coordination

• Prepare and submit regular village operations reports.
• Provide updates on maintenance activities, security incidents, homeowner complaints, and operational concerns.
• Prepare monthly accomplishment reports and maintenance status reports.
• Identify operational risks and recommend appropriate corrective and preventive measures.
• Present recommendations for village improvements, infrastructure rehabilitation, and service enhancements.
• Attend management meetings, HOA meetings, and other coordination meetings as required.

III. QUALIFICATIONS

Educational Requirements

• Bachelor's degree in Business Administration, Management, Engineering, Property Management, Facilities Management, or any related field.

Work Experience

• At least 2–5 years of relevant experience in property management, subdivision administration, estate management, facilities management, or residential community operations.
• Experience managing horizontal residential developments or homeowners' associations is highly preferred.
• Previous experience supervising maintenance personnel, security teams, housekeeping, and contractors is an advantage.

Technical Knowledge and Skills

• Knowledge of residential property and facilities management.
• Understanding of subdivision infrastructure, drainage, roads, utilities, and common facilities.
• Knowledge of preventive maintenance and basic engineering coordination.
• Familiarity with HOA policies, procedures, and applicable Philippine regulations.
• Knowledge of budgeting, expense monitoring, procurement, and operational reporting.
• Computer literacy, particularly Microsoft Office applications.

Leadership and Behavioral Competencies

• Strong leadership and personnel management capabilities.
• Excellent communication and interpersonal skills.
• Strong organizational, analytical, and problem-solving abilities.
• Customer service-oriented and responsive to homeowners.
• Ability to handle difficult situations and resolve conflicts professionally.
• Decisive, accountable, and results-oriented.
• High degree of integrity, professionalism, and attention to detail.

IV. AUTHORITY AND ACCOUNTABILITY

The Village Manager shall have the authority to:

• Direct and supervise assigned village personnel and service providers.
• Implement approved village policies, procedures, and operational standards.
• Conduct inspections and require corrective action on operational deficiencies.
• Recommend repairs, maintenance activities, and property improvements.
• Recommend contractor and supplier engagement, subject to approval procedures.
• Escalate critical operational, financial, security, and homeowner-related concerns to management.
• Recommend disciplinary action or performance improvement measures for assigned personnel, in accordance with company policies.

The Village Manager shall be accountable for the overall operational performance, physical condition, safety, security, and service delivery of the residential village.

V. WORKING CONDITIONS

• Full-time, on-site position based in Calamba City, Laguna.
• Requires regular inspection and monitoring of the entire residential development.
• Requires coordination with homeowners, contractors, suppliers, government offices, and service providers.
• May require attendance at meetings outside regular working hours.
• Must be available to coordinate urgent operational and emergency concerns when necessary.

Pay: Php45,000.00 - Php50,000.00 per month

Benefits:

• Health insurance
• Life insurance

Ability to commute/relocate:

• Calamba City, Laguna: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• Property Manager: 2 years (Required)

Location:

• Calamba City, Laguna (Preferred)

Work Location: In person