Vice President of Operations
# Vice President of Operations **Helix Health and Housing Services** · Minneapolis, MN 55409 · `On-site` 🕒 **Статус:** *Опубликовано: 7 дней назад* · *Источник: Indeed* --- ### About the Role POSITION SUMMARY: The Vice President of Operations (VP of Operations) is a senior leadership position responsible for overseeing and strengthening the operational infrastructure of Helix LLC. This role provides organization-wide leadership to ensure programs, departments, systems, and administrative functions operate efficiently, consistently, and in alignment with Helix’s mission, strategic priorities, regulatory requirements, and financial goals. The VP of Operations works closely with the President, Executive Director, clinical leadership, Human Resources, Finance, program leadership, and other members of management to translate organizational strategy into effective operational practices. The position provides oversight of operational performance, organizational systems, process improvement, resource planning, compliance coordination, and cross-functional initiatives. The VP of Operations serves as a key connection between executive leadership and program operations, helping ensure leaders have the systems, resources, accountability, and support necessary to deliver high-quality services while promoting sustainable organizational growth. ESSENTIAL DUTIES & RESPONSIBILITIES: Operational Leadership & Strategy - Provide strategic and operational leadership across Helix programs and administrative functions. - Directly supervisor and support Clinical Officer, housing managers and Intake processes. - Partner with executive leadership to develop and implement organizational goals, priorities, and operational strategies. - Translate strategic objectives into measurable operational plans, timelines, responsibilities, and performance expectations. - Evaluate organizational operations and recommend improvements that increase efficiency, accountability, service quality, and sustainability. - Support organizational growth, expansion, restructuring, and implementation of new programs or service lines. - Identify operational risks, barriers, and resource needs and develop appropriate solutions. - Promote consistency in operational practices across departments and programs. Program & Department Operations - Provide operational oversight and support to program leaders to ensure effective day-to-day program administration. - Monitor program performance, staffing needs, workflows, service capacity, documentation processes, and operational outcomes. - Partner with program leadership to address operational challenges and develop sustainable solutions. - Establish clear processes for communication and coordination between programs, administration, Human Resources, Finance, and executive leadership. - Support leaders in developing effective workflows, procedures, performance expectations, and accountability systems. - Facilitate cross-functional collaboration and ensure organizational initiatives are implemented consistently. Performance & Process Improvement - Develop and monitor operational key performance indicators (KPIs), dashboards, and other measures of organizational performance. - Analyze operational trends and identify opportunities to improve productivity, service delivery, employee effectiveness, and organizational efficiency. - Lead continuous improvement initiatives designed to streamline workflows and reduce unnecessary administrative burden. - Evaluate existing policies, procedures, and operational systems and recommend improvements when appropriate. - Establish processes for tracking organizational projects, deadlines, responsibilities, and outcomes. - Support leadership in identifying and resolving operational bottlenecks. Compliance & Risk Management - Partner with clinical leadership, Human Resources, Finance, and program leaders to support compliance with applicable federal, state, contractual, licensing, payer, and organizational requirements. - Support operational compliance within Helix programs, including behavioral health, housing, case management, community-based services, and other organizational programs. - Assist leadership with preparation for audits, licensing reviews, corrective action plans, and compliance initiatives. - Ensure operational policies and procedures are implemented consistently throughout the organization. - Identify operational and organizational risks and collaborate with appropriate leaders to develop mitigation strategies. - Support organizational safety, emergency preparedness, incident response, and business continuity planning. Financial & Resource Management - Partner with executive and financial leadership in operational budgeting, forecasting, and resource planning. - Monitor operational expenses and identify opportunities to improve cost effectiveness while maintaining service quality. - Evaluate staffing, technology, facilities, equipment, and other operational resource needs. - Assist leadership in evaluating the operational and financial impact of new programs, positions, contracts, and organizational initiatives. - Promote responsible use of organizational resources and sustainable operational practices. Systems & Technology - Provide leadership for the effective implementation and use of organizational systems and technology. - Partner with appropriate departments and vendors regarding HRIS, payroll, timekeeping, electronic health records, communication platforms, operational software, and other organizational systems. - Evaluate technology needs and recommend solutions that improve efficiency, communication, data integrity, and organizational performance. - Oversee or coordinate major operational system implementations and transitions. - Promote standardized processes and appropriate system utilization across departments. Leadership & Management - Provide leadership, coaching, and operational guidance to directors, managers, supervisors, and other assigned leaders. - Establish clear expectations for accountability, communication, follow-through, and operational performance. - Support leadership development and organizational succession planning. - Participate in executive and leadership meetings and provide operational recommendations based on organizational needs and performance. - Promote a collaborative, respectful, accountable, and solution-focused leadership culture. - Directly supervise assigned operational leaders and administrative functions as determined by organizational structure. - Participate in performance management and organizational decision-making in partnership with Human Resources and appropriate leadership. Human Resources & Workforce Partnership - Partner with Human Resources regarding workforce planning, organizational structure, staffing models, recruitment priorities, employee retention, performance management, and leadership development. - Assist in evaluating staffing levels and organizational design based on program growth and operational needs. - Support consistent implementation of organizational policies and management expectations. - Collaborate with Human Resources on organizational change initiatives and employee communication when appropriate. - Maintain appropriate separation between operational management responsibilities and Human Resources' responsibility for employment policy administration, employee relations, and regulatory HR compliance. Organizational Growth & Special Projects - Lead or participate in major organizational projects, expansions, transitions, and operational initiatives. - Evaluate operational readiness for new programs, locations, contracts, and service opportunities. - Develop implementation plans and coordinate resources necessary for successful organizational change. - Provide executive leadership with operational analysis and recommendations to support strategic decision-making. - Represent Helix in meetings with vendors, community partners, consultants, and other external stakeholders as assigned. - Perform additional leadership responsibilities and special projects as organizational needs evolve. Supervisory Responsibilities The Vice President of Operations may directly supervise directors, managers, administrative leaders, and other designated staff based on Helix’s organizational structure. The position is responsible for promoting leadership accountability and ensuring assigned departments meet established organizational expectations. KNOWLEDGE: The successful candidate will demonstrate: - Strategic and operational leadership - Organizational planning and execution - Process improvement and systems thinking - Leadership development and accountability - Project and change management - Data-informed decision-making - Effective cross-functional communication - Problem-solving and sound judgment - Regulatory and compliance awareness - Relationship-building and collaboration - Cultural responsiveness and commitment to equitable service delivery - Ability to balance organizational growth with operational sustainability QUALIFICATIONS: - Masters in a Behavioral Health. - Minimum of five years of progressively responsible leadership or operational management experience. - Demonstrated experience overseeing multiple departments, programs, or operational functions. - Experience developing and implementing organizational processes, procedures, and performance improvement initiatives. - Strong understanding of budgeting, staffing, organizational planning, and operational performance management. - Demonstrated ability to lead organizational change and manage complex projects. - Strong written, verbal, analytical, organizational, and interpersonal communication skills. - Ability to manage competing priorities and operate effectively in a growing and changing organization. - Proficiency with business technology, reporting systems, Microsoft Office applications, and organizational management platforms. Preferred Qualifications - Bachelor’s degree in Business Administration, Healthcare Administration, Organizational Leadership, Public Administration, Social Work, or a related field. - Leadership experience within behavioral health, substance use disorder services, housing services, community health, human services, or healthcare. - Experience working within Minnesota behavioral health or human-services regulatory environments. - Experience with organizational growth, restructuring, program implementation, or operational system transitions. - Experience working within a multi-program organization serving diverse and historically underserved communities. PHYSICAL REQUIREMENTS: The position requires the ability to perform various physical tasks essential to job duties. These include, but are not limited to: - Lifting: Ability to lift and carry objects weighing up to 25 pounds on a regular basis. - Bending & Stooping: Frequent bending, kneeling, and stooping may be required to access materials, equipment, or perform job-related tasks. - Sitting: Prolonged periods of sitting may be necessary, depending on the nature of work. - Walking & Standing: Ability to stand and walk for extended periods, including navigating various work environments. - Reaching & Stretching: Occasional reaching overhead or in awkward positions to retrieve or handle materials. - General Mobility: Adequate physical ability to move freely within the workspace and perform assigned duties safely and efficiently. Work Requirements: - Ability to perform primarily office-based and administrative duties. - Ability to operate a computer and other standard office equipment for extended periods. - Ability to attend meetings and travel between Helix locations and community sites as needed. - Reliable transportation may be required for travel between work locations and organizational events. - Ability to maintain regular and reliable attendance and fulfill the responsibilities of an executive leadership position. Pay: $140,000.00 - $170,000.00 per year Benefits: - 401(k) - 401(k) matching - Dental insurance - Employee assistance program - Flexible schedule - Health insurance - Health savings account - Life insurance - Paid time off - Professional development assistance - Vision insurance Work Location: In person
Наблюдалась 2026-10-17, впервые 2026-10-09, источник — Indeed.