Vice President of Hotel Operations

A well-established and growing hotel development and management company is seeking an accomplished Vice President of Operations to provide strategic and operational leadership across a multi-property, multi-state portfolio of branded hotels.

This key leadership role will drive operational excellence, financial performance, guest satisfaction, and team effectiveness while supporting acquisitions, growth initiatives, and continuous improvement across the portfolio.

The VP of Operations will partner with ownership, executive leadership, General Managers, and corporate teams to establish strategic priorities, improve performance, and ensure consistent execution of operational best practices. The ideal candidate is a visible, hands-on leader who can move seamlessly between high-level strategy and day-to-day operational challenges.

Key Responsibilities

• Provide strategic leadership and operational oversight for a multi-property, multi-state hotel portfolio.
• Partner with General Managers and property leadership teams to drive operational performance, profitability, guest satisfaction, and employee engagement.
• Establish performance expectations, monitor key operating metrics, and hold property leaders accountable for results.
• Analyze hotel performance, including revenue, labor, expenses, occupancy, ADR, RevPAR, guest satisfaction, and other key performance indicators.
• Provide leadership related to revenue planning, forecasting, budgeting, and overall hotel profitability .
• Identify opportunities to improve efficiency, control costs, increase revenue, and enhance the guest experience.
• Ensure properties consistently meet or exceed brand standards and company expectations.
• Support the integration and operational transition of new acquisitions and properties entering management.
• Develop and implement operating standards, processes, and best practices across the portfolio.
• Serve as a resource and consultant to property leaders on operational, organizational, and people-related matters.
• Partner with Human Resources and other corporate functions on recruiting, retention, leadership development, employee relations, and organizational effectiveness.
• Coach and develop General Managers and other key leaders to build a strong leadership pipeline.
• Lead change initiatives and foster a culture of continuous improvement and accountability.
• Address complex operational and organizational issues with sound judgment and a solutions-oriented approach.
• Collaborate with executive leadership on strategic planning, acquisitions, capital projects, and other growth initiatives.
• Maintain strong relationships with hotel brands, ownership groups, vendors, and other key stakeholders.
• Travel periodically to properties to assess operations, support leadership teams, and ensure alignment with company goals.

Qualifications & Experience

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• 10–15 years of progressive leadership experience in the hospitality industry , including significant multi-property experience.
• Experience with branded full-service and limited-service hotels , preferably across multiple brands and markets.
• Proven success leading hotel operations and improving financial and operational performance.
• Strong understanding of hotel financials, budgeting, forecasting, labor management, and revenue planning.
• Experience supporting hotel acquisitions, openings, transitions, or operational integrations is highly desirable.
• Strong knowledge of hospitality best practices, brand standards, and guest service expectations.
• Proficiency in Profitsword, M3 and Claude preferred

Leadership Profile

The ideal candidate will be:

• Strategic and commercially minded , with the ability to translate business objectives into measurable results.
• An agent of change with strong intellectual curiosity and a continuous-improvement mindset.
• An empathetic but decisive leader who inspires confidence, builds trust, and earns credibility quickly.
• Comfortable addressing challenging situations and making sound decisions in a fast-paced environment.
• A strong coach and mentor who develops leaders and builds high-performing teams.
• Skilled at influencing senior leaders, property teams, and diverse stakeholders.
• A collaborative problem solver with strong conflict-resolution skills.
• Highly organized and able to effectively manage competing priorities.
• An excellent communicator with strong verbal, written, and interpersonal skills.
• Willing and able to travel periodically to company properties.

Why This Opportunity?

This is an opportunity to join an established and growing hotel development and management organization and play a significant role in its continued growth and success. The VP of Operations will have the opportunity to influence strategy, strengthen property performance, develop leaders, and help shape the future of a growing hotel portfolio.

Benefits

• Medical and prescription drug coverage
• Dental and vision insurance
• Life insurance
• Short- and long-term disability
• 401(k)
• Flexible Spending Account
• Employee Assistance Program
• Paid vacation
• Paid holidays

Location: Nashville, TN preferred