Vice President of Customer Operations

Job Summary

The Vice President of Customer Operations provides executive leadership for customer-facing operations, aligning business priorities, financial management, and operational strategy. This role oversees day-to-day operations while driving process improvement and change management to support effective, consistent customer service.

Duties

• Lead operations management and business management, setting priorities and guiding teams toward organizational objectives.
• Develop and execute strategic plans for customer operations, translating business goals into operational priorities.
• Manage budgets and financial planning, monitoring resources and supporting sound business decisions.
• Oversee projects and process improvement initiatives; lead change management to strengthen operational effectiveness.
• Communicate plans, progress, and operational needs clearly to executives.

Your impact: Effective operational leadership helps customer-facing teams work more consistently and enables customers to receive reliable support.

Qualifications

• Over 15 years of senior management experience.
• Demonstrated capability in operations management, business management, and executive leadership.
• Experience with financial management, budget management, and strategic management.
• Skills in project management, process improvement, and change management.
• Strong verbal communication skills, including communication with executives.

Pay: $147,332.10 - $161,725.80 per year

Benefits:

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Work Location: Remote