Vice President Client Services
# Vice President Client Services **Sagility** · United States · `Remote` · `Full Time` 💼 **Уровень роли:** `Executive` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Vice-President]` `[Client-Services]` `[Account-Management]` `[Customer-Success]` `[Vice-President-Client-Services]` `[VP-Client-Services]` `[VP-Of-Client-Services]` --- ### About the Role Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries. Vice President Client Services,will be responsible for leading and optimizing our client services function on a global scale, driving client satisfaction, and ensuring the success of international client partnerships. They will provide strategic leadership, manage a diverse team of client services professionals, and develop and execute initiatives to enhance client experiences and maximize client success worldwide. Job title: Vice President Client Services Job Description: Education: Bachelor's degree in business administration, healthcare management, or a related field Experience: 15+ years experience in related field. Prior hospital experience and/or Revenue Cycle outsourcing vendor experience preferred Mandatory Skills: - Proven experience in executive leadership roles within global client services or account management, with a focus on strategic planning and execution. - Demonstrated success in leading and developing high-performing teams across multiple regions. - Exceptional interpersonal and communication skills, with the ability to build trust, influence, and collaborate across diverse cultural and regional contexts. - Strong business acumen and strategic thinking, with the ability to drive global client success, identify growth opportunities, and navigate complex global client relationships. - Excellent problem-solving and conflict resolution abilities, with a customer-centric approach. - Proficiency in CRM software and other relevant tools. - In-depth knowledge of the healthcare industry, including its global trends, regulations, and best practices. Roles & Responsibilities: - Provide strategic vision and leadership for the Client Services department, aligning it with the company's overall global growth plans and objectives. - Develop and execute comprehensive strategies and initiatives to enhance global client satisfaction, drive client success, and achieve business growth targets. - Collaborate with the executive team to shape the overall global strategy and ensure client services align with the organization's mission and values. - Understand clients' unique needs, goals, and challenges in different regions, and develop customized solutions to meet their evolving requirements. - Serve as the escalation point for complex global client issues, ensuring prompt and effective resolution while maintaining positive client relationships. - Oversee the delivery of exceptional client service globally, ensuring adherence to service level agreements (SLAs) and consistently exceeding client expectations. - Develop and implement processes, workflows, and best practices to optimize global service delivery, efficiency, and scalability. - Drive global client success, retention, and growth by proactively identifying opportunities for value creation and providing strategic guidance to global clients. - Collaborate with cross-functional teams, including sales and product teams, to identify and capitalize on upsell and cross-sell opportunities, and support global client expansion initiatives. - Monitor global client health, satisfaction levels, and business growth, and develop strategies to enhance global client engagement, loyalty, and revenue generation. - Collaborate closely with senior leadership, including the CEO and other executives, to align global client services with the overall global business strategy and goals. - Act as a key point of contact for global client-related matters, providing updates, insights, and recommendations to the executive team and board of directors. - Represent the company in global client-facing meetings, international conferences, and events, enhancing the company's reputation and fostering strategic global partnerships. - Attend Industry forum meetings to increase market awareness of Sagility Provider Solutions and its services. Sagility Offers Competitive Benefits Including: - Medical - Dental - Vision - Life Insurance - Short-Term and Long-Term Disability - Flexible Spending Account - Life Assistance Program - 401K with employer contribution - PTO and Sick Time - Tuition Reimbursement Join our team, we look forward to talking with you! Location: Work@Home USAUnited States of America Originally posted on Himalayas
- Vice-President
- Client-Services
- Account-Management
- Customer-Success
- Vice-President-Client-Services
- VP-Client-Services
- VP-Of-Client-Services
Наблюдалась 2026-10-01, впервые 2026-10-01, источник — Himalayas (JSON API).