Vice President, Branch Operations

Overview:

Looking for a career in the financial industry? We are hiring immediately! Full-time with benefits!

FedEx Employees Credit Association (est. 1974) is a not-for-profit federal credit union which seeks to be the first-choice provider of financial solutions to FedEx employees, retirees, and their families, enabling our members to secure their financial future and realize their dreams.

FECA has a caring team of employees, deeply invested in the communities it serves. FECA offers competitive compensation and benefits (medical, dental, vision, life, AD&D, short-term disability, EAP, 401k with company match, profit-sharing, discounts on financial products and services, paid vacation and personal days, and paid time for volunteering) as well as extensive professional development opportunities including on-site educational and leadership development programs.

With over half a billion dollars in assets and more than 100,000 members, FECA has branches in Memphis, TN; Los Angeles, CA; Indianapolis, IN; Pittsburgh, PA; Harrison, AR; and Fort Worth, TX. FECA’s corporate offices are in Memphis, TN. For more information, visit fecca.com.

Title: Vice President, Branch Operations

Department: Operations

Reports To: EVP, Operations/COO

Schedule: Varies

Location: Main Branch, Nonconnah

FLSA Status: Exempt

Responsibilities:

• Serve our members.

- Responsible for the daily and strategic operations of multiple branch locations and our E-Branch. - Fulfill essential duties and responsibilities of each direct report. Direct reports include branch managers in the Memphis market, and the AVP- Remote Branches. - Responsible for maintaining policies, procedures and reporting as it pertains to the department as well as budget accountability. - Overall management of our E-Branch functions to include online banking platform, debit and credit card programs. - Develop and maintain contacts within the FedEx community. - Hold employees to high standards to include timely follow up with members, punctuality, attendance, positive attitude, policy and procedure compliance, member first philosophy and ensure accountability for these standards. - Conduct regular one-on-one and team meetings for coaching, and communication of organizational direction and results. - Maintain a positive work atmosphere by acting and communicating in a manner that shows confidence, confidentiality and professionalism with members, vendors, coworkers and management. - Must have an excellent understanding of the CARE Service Standards and FedEx Employees Credit Association products and services. - Responsible for developing and maintaining a member centric culture where employees are highly motivated, friendly and well trained for their position - Regular collaboration with senior leadership regarding department performance and opportunities. - Maintain regulatory compliance including Bank Secrecy Act for self and direct reports. - Some travel is required. - All other duties and responsibilities as assigned. Qualifications:

• College degree or equivalent higher level management work experience required.

- At least seven years financial institution operations experience required, with working knowledge of rules and regulations. - Five years of progressive and advanced supervisory experience of a staff of ten employees or higher required. - Experience in a retail financial branch required. - Experience in card processing preferred - Experience in digital channels preferred. - Lending experience preferred including underwriting. - Must be accurate, detail orientated and be able to work within a team environment. - Possession of NMLS number or ability to obtain one. - Proven track record of coaching, mentoring and developing employees required. - Strong computer skills are required, must be proficient in Microsoft Products. - Excellent oral and written communication skills. - Excellent problem-solving skills.