UX Researcher — Audience and Product Experience Research
# UX Researcher — Audience and Product Experience Research **Epoch Times** · Remote · `Remote` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Get on Board (LATAM)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[AI]` `[Управление командой]` --- ### About the Role Note on Communication: Excellent spoken and written English is essential. You will independently conduct in-depth interviews with American customers. You must be able to build rapport, pick up on nuance, ask neutral follow-up questions, and communicate findings clearly and concisely. WHAT WE ARE LOOKING FOR - Proven experience independently planning and executing end-to-end UX research that directly influenced product decisions and business outcomes. - Strong portfolio or case studies demonstrating your personal, hands-on contribution across generative and evaluative studies. - Mastery of in-depth customer interviewing, neutral moderation, switch interviews, and usability testing. - Deep practical experience with frameworks such as Jobs to Be Done (JTBD) and Strategyzer (Value Proposition Canvas, Test/Learning Cards). - BIG BENEFIT: Analyst background or experience with product analytics tools (e.g. Mixpanel, Clarity, Google Analytics etc) - Exceptional listening and communication skills; adept at presenting actionable insights to executive leadership and mentoring junior teammates. - AI-proeficient but not AI-dependent 1. Clarify Our Product Portfolio & Customer Value - Investigate who our products serve, the circumstances in which people use them, their Jobs to Be Done (JTBD), alternatives, unmet needs, and desired outcomes. - Evaluate and refine existing customer segments and personas as new evidence emerges. - Distinguish the reasons people initially subscribe from the value they experience through sustained, habitual use. - Investigate acquisition, engagement, retention, and cancellation journeys to pinpoint where perceived value declines and what ultimately causes churn. - Plan and conduct customer interviews, JTBD switch interviews, direct observation, and targeted surveys. - Work with internal teams to screen, recruit, and schedule participants (including new, active, lapsed, and former subscribers, as well as prospective readers). - Produce evidence-backed customer profiles, JTBD findings, journey maps, and Strategyzer Value Proposition Canvases to identify gaps, overlaps, and strategic priorities across our portfolio. 2. Define Success & Goals - Help Product and Analytics define success from the customer's perspective: whether people accomplish their job, experience clear value, or encounter friction. - Combine qualitative feedback with quantitative measures in product and membership scorecards. - Help establish baseline metrics, define research measures, and inform targets. 3. Establish a Continuous Improvement Cycle - Turn findings into testable hypotheses and help prioritize research and experimentation backlogs. - Conduct concept, prototype, and usability tests; evaluate customer experience before and after release. - Align on success criteria prior to testing. - Use Strategyzer Test Cards and Learning Cards to document assumptions, methods, observations, and next steps. - Share objective findings that support, challenge, or overturn proposals—recommending whether to expand, pivot, stop, or investigate further. MixpanelMixpanel, Clarity, Google Analytics
Наблюдалась 2026-10-16, впервые 2026-10-16, источник — Get on Board (LATAM).