Utility Technician, Field Services

Overview

Are you someone who has experience working with clients/vendors? Someone who is able to be respond quickly to vendors, clients and third parties on loan matters? Someone who can build and maintain relationships with vendors/clients and third parties? ServiceLink , one of the top providers in the mortgage services industry, seeks an individual like yourself. If this is you then now is the time to become a part of something big.

Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future.

A DAY IN THE LIFE

In this role, you will…

• Research property condition and inspection reports to confirm the status of utilities.
• Review, research, and respond to email correspondence as appropriate.
• Make and receive calls to/from vendors, clients, and third parties as needed.
• Make calls to utility companies to transfer, activate and deactivate utility services

WHO YOU ARE

You possess …

• High School diploma or equivalent required.
• Previous office and computer experience required.
• Strong PC and Internet navigation skills.
• Intermediate typing and Microsoft Office proficiency required

Responsibilities

• Research property condition and inspection reports to confirm the status of utilities.
• Review client business rules as it pertains to utility activation requirements
• Review, research, and respond to email correspondence as appropriate.
• Make and receive calls to/from vendors, clients, and third parties as needed.
• Make calls to utility companies to transfer, activate and deactivate utilities (i.e. gas, electric, water, trash)
• Set up and manage recurring utility bill pay
• Manage utility deposits/past due payments
• Work with team leadership to execute process improvements.
• Work with client representatives in assisting in the resolution of required permits, fees, and utility inspections.
• Review open utility task report, follow up on all related tickets created in AssetShield, and assess decision and follow-up as needed.
• Research and analyze servicing neglect issues to determine an appropriate course for resolution.
• Provide timely reviews of each file needing a utility transfer and notate appropriate servicing platform.
• Document all systems accordingly.
• Complete and maintain necessary special training, including client guidelines and business rules, user review guide, classroom training system training, and side by side training.
• All other duties as assigned.

Qualifications

• High School diploma or equivalent required.
• Previous office and computer experience required.
• Strong PC and Internet navigation skills.
• Intermediate typing and Microsoft Office proficiency required.
• Strong verbal and written communication skills required.
• Strong analytical, organizational, and multitasking skills.
• Experience interacting with utility companies preferred.
• Basic knowledge of mortgage terms preferred.
• Previous experience with property management, construction, and property insurance a plus.
• Mortgage servicing and default servicing knowledge and/or experience preferred.

Originally posted on Himalayas