Utility Credit Analyst ( US business hours)
# Utility Credit Analyst ( US business hours) **TEOCO** · India · `Remote` · `Full Time` 💼 **Уровень роли:** `Mid-level` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Credit-Analyst]` `[Financial-Analyst]` `[Accounts-Receivable-Analyst]` `[Billing-Analyst]` `[Credit-Underwriting-Analyst]` `[Credit-And-Collections-Analyst]` `[Commercial-Credit-Analyst]` `[Finance]` --- ### About the Role Job Summary The Utility Credit Analyst will primarily be responsible for managing utility credit balance transfer and refund requests . The role involves working with utility suppliers, internal stakeholders, and client teams to research, initiate, track, and resolve credit balance requests in a timely manner. The position requires strong attention to detail, ownership of issues from initiation through resolution, and the ability to manage multiple time-sensitive requests in a high-volume environment. The analyst may work US business hours or a combination of US and India business hours , depending on business requirements. In addition to credit balance management, the analyst may support special projects and other Managed Services activities , including unbilled active sites, reporting, and analysis. Key Responsibilities 1. Credit Balance Management - Research utility invoices and identify credit balances requiring action. - Coordinate with utility suppliers to request credit balance refunds or transfers . - Follow up with suppliers and internal stakeholders to ensure timely resolution of outstanding requests. - Take ownership of credit balance requests from initiation through final resolution. - Ensure requests are managed within the target resolution timeframe of 60 days . 2. Reporting and Documentation - Maintain accurate and up-to-date records of all credit balance requests. - Track request status and daily updates using Excel spreadsheets and the company’s dispute management system . - Document all actions, communications, follow-ups, and resolutions clearly and accurately. - Ensure documentation complies with established internal processes and standards. - Monitor aging requests and proactively follow up on items requiring additional action. 3. Communication and Coordination - Communicate effectively with utility suppliers, internal teams, clients, and other stakeholders to facilitate timely resolution. - Manage both email-based and real-time communication as required. - Respond to emails and requests within 48 hours . - Conduct weekly or bi-weekly follow-ups on outstanding items, depending on account requirements. - Build effective working relationships with internal and external stakeholders. 4. Additional Responsibilities - Support special projects, reporting, and analysis as assigned. - Provide support across Managed Services clients based on business requirements. - Assist with activities related to unbilled active sites and other operational initiatives. - Serve as backup support for team members when required. - Adapt to changing priorities and workload requirements. Required Skills & Competencies - Strong attention to detail and accuracy. - Good analytical and problem-solving skills. - Strong ownership and accountability for assigned tasks. - Ability to manage multiple requests and priorities in a high-volume environment. - Strong written and verbal communication skills. - Good follow-up and time-management skills. - Proficiency in Microsoft Excel and the ability to work with reporting and tracking tools. - Ability to work independently while collaborating effectively with internal and external stakeholders. - Willingness to learn utility billing, invoice management, and related software systems. Work Environment and Performance Expectations - Demonstrate ownership of assigned work and drive issues through to resolution. - Take independent action and proactively identify required follow-ups. - Maintain accuracy and attention to detail while working with high-volume data and requests. - Adapt effectively to shifting priorities, client requirements, and workload fluctuations. - Meet established turnaround times and maintain consistent follow-up on outstanding items. - Demonstrate a collaborative, professional, and customer-focused approach. - Be flexible to work US business hours or a split US/India schedule , based on business requirements. Originally posted on Himalayas
- Credit-Analyst
- Financial-Analyst
- Accounts-Receivable-Analyst
- Billing-Analyst
- Credit-Underwriting-Analyst
- Credit-And-Collections-Analyst
- Commercial-Credit-Analyst
- Finance
Наблюдалась 2026-10-11, впервые 2026-10-11, источник — Himalayas (JSON API).