Unit Head, PCM Products

Dubai, Dubai, AE Permanent ID: TBC

Description

Operating in the UAE for over 50 years, CBD manages the financial requirements of some of the largest corporates and businesses operating in the country, driving the UAE economy. Over the years, CBD has transformed into a progressive and modern banking institution winning multiple awards for its digital initiatives, credit cards, bank accounts, mobile app features and services.

CBD has been recognized as the number one bank in the UAE on the Forbes list of The World’s Best Banks 2022.

As we continue to build upon our successes, we are looking for ambitious individuals who are passionate about the banking and finance industry and the markets in which CBD operates. Just as important to us is your ability to demonstrate a talent for dealing with people - your colleagues and our customers and delivering service that really goes the extra mile.

Job Purpose: Lead the strategy, commercial performance, development, governance and lifecycle management of the Wholesale Banking Group Payments and Cash Management portfolio, including Payments, Liquidity Management, Merchant Acquiring and Payment Service Provider solutions. Ensure products remain competitive, commercially viable, operationally effective and aligned to client, regulatory and business requirements.

Principal Accountabilities:

• Define and execute the PCM product strategy across Payments, Liquidity, Merchant Acquiring and PSP propositions.
• Develop and maintain a portfolio roadmap aligned to business strategy, market developments, client needs and regulatory requirements.
• Own the full product lifecycle from concept, approval and launch through enhancement, monitoring and retirement.
• Manage product governance, inventories, pricing frameworks, documentation, controls and performance measures.
• Drive commercial performance, including revenue growth, profitability, transaction volumes, deposit value and cost optimisation.
• Lead the development and enhancement of domestic and international payment solutions, liquidity products and account-based services.
• Oversee merchant acquiring and PSP product propositions, including partner management, pricing, economics and service performance.
• Develop client-centric solutions by collaborating with Coverage, Sales and key stakeholders to address evolving transaction banking needs.
• Prioritise and govern product change initiatives, business cases, investment decisions and product roadmaps.
• Maintain front-to-back ownership of product effectiveness, client experience, operational efficiency and service quality.
• Manage product risks, controls, governance requirements and remediation activities in partnership with control functions.
• Build strategic partnerships with payment schemes, fintechs, processors, gateways and infrastructure providers.
• Lead and develop a high-performing PCM product management team.

Requirements

Requirements:

Education and Experience:

• Significant experience in transaction banking and Payments & Cash Management product leadership within wholesale or corporate banking.
• Strong expertise across payments, liquidity management, collections, merchant acquiring, PSP solutions, account services and digital transaction banking.
• Demonstrated experience managing product strategy, commercialisation, lifecycle management and financial performance.
• Proven track record developing business cases, investment roadmaps and delivering large-scale product initiatives.
• Experience taking products from design through approval, implementation, launch and adoption.
• Strong understanding of payment economics, pricing, deposits, transaction volumes, network costs and operational cost-to-serve.
• Experience engaging senior stakeholders, coverage teams and clients on complex transaction banking solutions.
• Sound knowledge of product risk, financial crime, regulatory change, information security, outsourcing and operational resilience requirements.
• Experience leading cross-functional teams and product management functions.
• Bachelor’s degree in Finance, Business, Economics, Technology, Engineering or a related discipline.
• Postgraduate, MBA, treasury, payments or cash management qualifications are preferred.