Unified Communications Manager

Network Operations Manager & Unified Communications

Boston, MA 02135 – Onsite

6 Months Contract to Perm

Schedule: Monday–Friday, 7hours per day & 35 hours per week

Job Summary

We are seeking an experienced Manager, Network Operations & Unified Communications to lead network and voice engineering operations. This is a hands-on leadership role responsible for managing technical teams, modernizing communications infrastructure, and driving the integration of network and Unified Communications (UC) services.

Key Skills

Unified Communications | Cisco CUCM | Cisco Webex | CUBE | SIP | VoIP | Network Engineering | Routing & Switching | QoS | Wireless Networking | Extreme Networks | Aruba | Team Leadership

Key Responsibilities

• Lead and mentor network and Unified Communications engineering teams.
• Partner with senior leadership on technology strategy, architecture, and operational roadmaps.
• Lead the integration of Voice Services and Network Operations into a unified engineering organization.
• Develop team skills through cross-training and professional development.
• Establish SOPs, escalation processes, performance metrics, and operational standards.
• Provide technical oversight for enterprise UC and voice infrastructure.
• Manage Cisco UC technologies, including CUCM, Unity, CUBE, Webex Calling, and SIP .
• Oversee SIP trunking, call routing, carrier relationships, VoIP, and voice infrastructure.
• Support enterprise network operations across wired and wireless environments.
• Provide technical direction for routing, switching, VLANs, QoS, wireless, and network provisioning .
• Partner with architecture and security teams to improve network performance and segmentation.
• Ensure high availability and reliable service delivery across multiple locations.
• Lead infrastructure modernization and organizational change initiatives.
• Collaborate with technical teams and stakeholders to resolve complex network and communication issues.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 8–10 years of progressive experience in Network Engineering and/or Unified Communications Engineering.
• At least 5 years of management, team leadership, or supervisory experience .
• Strong hands-on experience with Cisco CUCM, Webex, CUBE, SIP, and enterprise VoIP .
• Strong knowledge of enterprise network infrastructure, routing, switching, QoS, and wireless technologies.
• Experience managing technical teams and leading organizational or infrastructure changes.
• Excellent leadership, communication, mentoring, and problem-solving skills.

Preferred Qualifications

• Experience in large enterprise or higher education environments.
• Experience with multi-campus network environments.
• Knowledge of Extreme Networks, ExtremeCloud IQ (XIQ), or Extreme Fabric .
• Experience with Aruba enterprise wireless .
• Knowledge of Kari's Law and RAY BAUM'S Act/E911 requirements.
• Experience with contact center or public safety communication platforms.
• Familiarity with Oracle APEX or database/application integrations.
• Relevant network or Unified Communications certifications are a plus.