Unified Communications Architect

Company Description 22nd Century Technologies .. We are Government Software integrators working with DoD and civilian space and are fast growing company in DoD sector with clients like US Air Force, US Navy and Army.

Find more about us at www.tscti.com .

Job Description Job Description:

CSRA is looking for a Senior Unified Communications Architect to lead a team in optimizing a Unified Communications strategy and roadmap.

Top Skills:

• Deep knowledge of Global VoIP and Contact Center platforms;
• CRM integration with contact center solutions;
• Public and private cloud communication architectures including SaaS; IP networking, LAN/WAN switching and QoS;
• Telephony dial plan design and call routing/control protocols
• Microsoft 365 Skype for Business Enterprise Voice experience; Avaya CM 6.3, Systems Manager, CMS, Elite Multichannel, Nice Recording; and Polycom RMX and room systems

Education = Bachelor, Masters preferred

Qualifications

• 9-12 + years of business solutions experience.

Experience working with VOIP/Telephony and U infrastructure and architecture.

• 5+ years Contact Center experience with multichannel capability, CRM and

reporting.

• 5+ years Avaya telephony, messaging and UC clients. 2+ years

with video conferencing.

Additional Information Thanks & Regards

Aditika Sithta

Technical Recruiter

Phone:908-765-0002 Extn:-261