Trust & Safety Senior Specialist
# Trust & Safety Senior Specialist **Zeel** · United States · `Remote` · `Full Time` 💼 **Уровень роли:** `Senior` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Trust-and-Safety]` `[Trust-And-Safety-Specialist]` `[Policy-Compliance]` `[Risk-Management]` `[Healthcare-Compliance]` `[Trust-And-Safety-Analyst]` `[Digital-Trust-And-Safety-Specialist]` --- ### About the Role The Trust & Safety Senior Specialist helps protect Zeel ’s community by managing escalations, enforcing policies, identifying risks, and supporting identity and credential verification. The ideal candidate is collaborative, self-motivated, highly organized and able to handle sensitive matters with integrity and empathy. This is a fully remote position available to candidates located in the United States. The position reports directly to the Vice President of Trust & Safety. Must be available to work nights and weekends (holidays on a rotational basis). Key Responsibilities - Work with the VP of Trust & Safety on the development, implementation, and continuous improvement of policies, procedures, and operational playbooks. - Represent Trust & Safety in stakeholder meetings with Product, Operations, Clinical, Legal, Compliance, and Engineering to advance initiatives and communicate program priorities. - Write and lead engaging training sessions for Trust&Safety - related topics or policy updates. - Take appropriate action against users who violate Zeel ’s Terms of Service. - Resolve and document escalated patient, customer, and provider cases with empathy, professionalism and a sense of detail. - Manage a high-volume case queue while meeting response-time and quality standards. - Identify emerging risks, recurring patterns, or policy gaps to recommend corrective action. - Review provider credentialing and provider office applications - Monitor relevant public-health requirements at the state and federal levels. - Handle property damage, injury, and payment discrepancy claims. - Fulfill medical-record and subpoena requests Required Qualifications - Bachelor’s degree or equivalent - Highly organized with demonstrated ability to execute projects from start to finish - Strong critical-thinking and analytical skills with confidence to make difficult decisions - Excellent written and verbal communication with and without artificial intelligence - Self-motivated, super responsive and highly collaborative. - Availability to work evenings, nights, weekends, and/or holidays About Zeel Zeel is redefining access to care through in-home and on-site services focused on acute and chronic pain, stress, and mental well-being. Its HIPAA-compliant platform connects patients with a nationwide network of licensed massage therapists who provide care directly in the home. As a member of the VA Community Care Network, Zeel provides Medical Massage Therapy to veterans experiencing acute or chronic pain, PTSD, and other life-limiting conditions. Zeel also offers corporate wellness programs and staffs more than 200 five-star hotels and independent spas nationwide. Zeel combines award-winning technology with clinical excellence to deliver personalized, convenient, and impactful care. Salary: 75-82 Originally posted on Himalayas
- Trust-and-Safety
- Trust-And-Safety-Specialist
- Policy-Compliance
- Risk-Management
- Healthcare-Compliance
- Trust-And-Safety-Analyst
- Digital-Trust-And-Safety-Specialist
Наблюдалась 2026-10-13, впервые 2026-10-13, источник — Himalayas (JSON API).