Travel Specialist
# Travel Specialist **MOSCONI TOURS, INC.** · Muntinlupa · `On-site` 🕒 **Статус:** *Опубликовано: 2 дня назад* · *Источник: Indeed* --- ### About the Role The Travel Specialist is responsible for assisting clients with travel inquiries, bookings, and concerns. This role serves as the primary point of contact for customers seeking travel packages, flight and hotel reservations, and general travel assistance, ensuring a smooth and satisfying customer experience from inquiry to post-trip follow-up. KEY RESPONSIBILITIES & DUTIES 1. Frontline Customer Service & Engagement Warmly welcome walk-in clients and address telephone and online inquiries at the outlet. Provide comprehensive information regarding domestic and international tour packages, flight schedules, hotel accommodations,travel insurance and other travel services. Maintain a professional, welcoming atmosphere and well-kept branch appearance in alignment with brand standards. 2. Sales Consultation & Booking Processing Assess client preferences, travel budgets, and itineraries to recommend suitable travel packages. Generate accurate quotations, verify flight/hotel availability using web-based booking systems, and issue official travel documents upon payment. Actively follow up on pending client inquiries to maximize branch sales conversion. 3. Administrative & Financial Compliance Process payments (cash, card, online transfers) accurately and ensure proper issuance of receipts and vouchers. Maintain organized client records, booking files, and daily transaction logs. Prepare and submit accurate daily sales, collection, and inquiry reports to the Store Manager. 4. Post-Booking & Travel Assistance Assist clients with travel documentation requirements, visa guidance, and itinerary changes or rebookings. Address client feedback or concerns during and after their travel, resolving issues promptly or escalating to management as necessary. QUALIFICATIONS & REQUIREMENTS Experience: Prior experience in social media management, online sales, lead generation, or customer service (travel/hospitality industry experience is a major plus). Skills: Strong verbal and written communication, active listening, negotiation, and sales persuasion skills. Technical Proficiency: Familiarity with Meta Business Suite, Canva, and basic image editing. Proficiency in Microsoft Office Suite (Word, Excel) and Google Workspace. Comfort with using web-based booking systems and CRMs. COMPENSATION & BENEFITS Basic Salary: minimum wage Sales Commission: 10% Sales Commission based on the outlet’s share of the net commission from successfully closed bookings, subject to company policies, validation guidelines, and payout schedules. Pay: Php18,000.00 - Php19,000.00 per month Work Location: In person
Наблюдалась 2026-09-17, впервые 2026-09-15, источник — Indeed.