Travel Operations Agent - Hybrid CDMX

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Be exceptional service – oriented Travel Counselor in order to satisfy our demanding clients. Prioritizes customer commitment and service as the most urgent and important aspect of own work,

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Enable the attend customers calls or emails for Online channel. Responsible for advice and guide customers on the website. Assistance to amends, change or cancel customers’ bookings.

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Perform all the reports, fulfill the administrative tasks like charges, refunds and amendments, cancellations of land and air products.

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Be multi – skill oriented and teamwork so that they would handle different processes.

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Achieve , keep and exceed our monthly productivity and quality goals.

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Ensure that bookings fulfillment is correctly and well documented in each reservation.

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Responsible of attends customer Online calls, emails.

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Provides a high quality service avoid any customer dissatisfaction

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Responsible of fulfillment for each bookings

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Responsible of generation for daily call reports

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Follow up cases with different vendors and maintain a strong communication with them

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Correct review for reschedule airlines itineraries and inform to customers

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Report faults and errors on the page that find

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Generate, monitor and provide support to blue box, and ATO initiatives

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Advanced and highly experience in call centers and GDS systems.

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English full writing and speaking proficiency is required, Demonstrated medium proficiency in Microsoft applications such as Excel & Word

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High and proved excellent customer service sense and first contact resolution.

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Solid ability to understand customers’ needs, always seeks the best solution or combination of solutions, for the mutual benefit of AXP and the customer or client

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Demonstrated ability to operate in complex situations and under pressure

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Strong listening and communication skills and consistently follows customer issues through to resolution

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Cooperation to a positive team environment, focused on teamwork and ownership

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Influences others when appropriate: can make sales, gain agreement or get buy in for ideas

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Highly sensitive to detect opportunities, offers appropriate, innovative ideas to solve problems or improve processes when routine approaches aren't working

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Creates and/or follows plans to achieve work objectives; adapts when priorities change

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Shows personal determination, optimism, resilience, and stress tolerance despite difficulties and setbacks