Transformation Programme Manager

Job Title: Change Manager (One Sutton Phase 3) Location: St Nicholas Way, SUTTON, SM1 1EA Contract Duration: 3+ months, two days per week in the office Working Hours: 36 hours per week Start Date: ASAP Pay Rate: PAYE £2 362.18 per day

Overview

Sutton Council is seeking a Change Manager to support the delivery of Phase 3 of its One Sutton transformation programme.

The role will focus on helping employees and managers understand, engage with and adapt to organisational change. The successful candidate will develop communication and engagement activities, listen to staff feedback and support teams across the Council throughout the transformation.

You will work closely with senior leaders, programme managers, HR, Digital, Communications and Finance teams to help deliver the programme's objectives and ensure staff are involved in the change process.

Key Responsibilities

• Support the implementation of the One Sutton Phase 3 transformation programme across the Council.
• Develop and deliver staff engagement and communication activities to help employees understand and prepare for organisational changes.
• Identify, support and work with Change Champions across all Council directorates.
• Establish and manage a Staff Reference Panel to gather staff feedback and ideas.
• Organise and use different engagement methods, including directorate forums, staff networks and informal staff meetings.
• Listen to employees' views and concerns and adapt communications based on their feedback.
• Use internal communication channels creatively to keep staff informed and involved.
• Work with senior managers and programme leaders to support the successful delivery of change.
• Use Pulse surveys and other feedback methods to monitor staff morale, engagement and concerns.
• Identify potential barriers to change and help develop solutions to improve staff involvement.
• Work closely with HR, Digital, Communications, Finance, PMO and programme teams.
• Build positive relationships with senior sponsors, directors and external consultants.
• Manage a small engagement budget and ensure resources are used effectively.
• Monitor engagement activities and provide feedback to programme leaders on progress and outcomes.
• Encourage a positive approach to change and help employees understand the benefits of the One Sutton programme.

Essential Requirements

Experience

• Experience supporting or delivering organisational change, transformation or improvement programmes.
• Experience engaging with employees and stakeholders at different levels of an organisation.
• Experience developing and delivering communication or staff engagement activities.
• Experience gathering feedback, listening to concerns and using information to improve change activities.
• Experience building relationships with senior managers, teams and stakeholders.
• Experience supporting people through organisational or cultural change.

Skills and Knowledge

• Strong communication and interpersonal skills.
• Ability to explain changes clearly and engage people with different perspectives.
• Creative approach to staff engagement and communication.
• Ability to develop new ideas and adapt communication methods to suit different audiences.
• Strong relationship-building and stakeholder management skills.
• Ability to organise meetings, forums, workshops and engagement activities.
• Ability to gather and interpret staff feedback and survey results.
• Good organisational and time-management skills.
• Ability to manage competing priorities and work to deadlines.
• Ability to work independently and as part of a wider programme team.

Personal Attributes

• Positive, approachable and enthusiastic about supporting change.
• Flexible and adaptable when priorities or circumstances change.
• Confident engaging with employees and senior leaders.
• Good listener who values staff feedback and different opinions.
• Proactive, creative and solution-focused.
• Able to encourage participation and build trust across teams.
• Committed to achieving positive outcomes for staff and the organisation.

Working Arrangements

• The role requires the successful candidate to work on site two days per week.
• The postholder will work closely with the One Sutton leadership team and wider programme colleagues.
• The role will be line managed by one of the One Sutton Leadership Directors, Jennifer Sibley or Sam Barker.

Job Ref: OR121160

Pay: £362.18 per day

Experience:

• supporting or delivering change, transformation: 1 year (required)
• developing and delivering staff communication: 1 year (required)
• organising and facilitating forums, workshops, meetings: 1 year (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person