Training Manager - Hotel Industry
# Training Manager - Hotel Industry **Landmark Hotels & Suites** · Dubai · `On-site` 🕒 **Статус:** *Опубликовано: 10 дней назад* · *Источник: Indeed* --- ### About the Role Training Manager – Hotel Industry Location: Dubai, United Arab Emirates Industry: Hospitality / Hotels Department: Human Resources / Learning & Development Job Summary We are looking for an experienced and motivated Training Manager to oversee employee training and development across our hotel operations. The ideal candidate will have a strong background in hospitality training, employee engagement, service quality, and Learning & Development, ensuring that employees consistently meet the hotel's service standards and operational requirements. Key Responsibilities - Develop, implement, and monitor the hotel's annual training and development plan. - Conduct training needs assessments in coordination with department heads and hotel management. - Design and deliver training programs, including new hire orientation, customer service, grooming standards, communication skills, and hospitality service excellence. - Coordinate with department heads to ensure department-specific training is conducted effectively. - Monitor employee performance and identify training needs to improve service quality and operational efficiency. - Develop and maintain training materials, presentations, manuals, and standard operating procedures. - Organize and facilitate soft skills, leadership, supervisory, and management development programs. - Ensure employees are trained on hotel policies, health and safety procedures, emergency response, and applicable regulatory requirements. - Evaluate training effectiveness through assessments, feedback, and on-the-job performance monitoring. - Maintain accurate training records, attendance sheets, training calendars, and reports. - Monitor training completion and compliance across hotel departments and properties. - Support employee development, succession planning, and career growth initiatives. - Coordinate with external training providers and arrange relevant certification programs when required. - Prepare regular training reports and present progress, training outcomes, and improvement plans to management. Qualifications and Requirements - Bachelor's degree in Human Resources, Hospitality Management, Education, or a related field. - Minimum 3–5 years of experience in hotel training, Learning & Development, or a similar role . - Previous experience in a hotel or hospitality group is highly preferred. - Strong knowledge of hospitality service standards, employee development, and training methodologies. - Excellent presentation, communication, facilitation, and interpersonal skills. - Ability to develop training materials and deliver engaging training sessions to employees at different organizational levels. - Strong organizational skills with the ability to manage multiple training programs and deadlines. - Proficiency in Microsoft Office and training documentation. - Experience managing training programs across multiple hotel properties is an advantage. Preferred Skills - Training needs analysis and training program development - New hire orientation and employee onboarding - Customer service and hospitality service excellence - Leadership and supervisory development - Training evaluation and reporting - Employee engagement and performance improvement - Hotel quality standards and operational compliance What We Are Looking For A proactive, organized, and service-oriented professional who can build a strong learning culture, improve employee performance, and ensure consistent hospitality standards across all hotel operations. Work Location: In person
Наблюдалась 2026-10-20, впервые 2026-10-09, источник — Indeed.