Training Manager

We are seeking an experienced and motivated Training Manager with a strong background in hospitality, valet parking, or customer service operations. The ideal candidate will be responsible for developing, implementing, and managing training programs to ensure employees deliver exceptional customer service, maintain operational excellence, and consistently meet company standards.

The candidate should have hands-on experience in training frontline employees, developing standard operating procedures (SOPs), conducting performance assessments, and ensuring service quality across daily operations.

Key Responsibilities

• Develop, implement, and manage comprehensive training programs for new and existing employees.
• Conduct employee onboarding and orientation programs.
• Deliver training on customer service excellence, guest relations, communication skills, and professional conduct.
• Train valet drivers and frontline staff on operational procedures, vehicle handling protocols, parking standards, and customer interaction.
• Develop and maintain training materials, manuals, presentations, and SOPs.
• Conduct regular training assessments and evaluate employee performance.
• Identify training gaps and implement improvement plans.
• Conduct refresher training sessions to maintain consistent service standards.
• Ensure employees follow company policies, safety procedures, and operational guidelines.
• Coordinate with operations managers and supervisors to identify training requirements.
• Monitor training effectiveness through feedback, evaluations, and operational performance.
• Support management in developing a strong service-oriented and professional workforce.

Qualifications & Requirements

• Bachelor's degree or diploma in Hospitality Management, Human Resources, Business Administration, or a related field is preferred.
• Minimum 3–5 years of experience in training and development, preferably within the hospitality, valet parking, hotel, or customer service industry.
• Previous experience managing training programs for frontline operational teams.
• Strong knowledge of hospitality standards and customer service excellence.
• Experience in valet operations, parking management, or guest services is a strong advantage.
• Excellent communication, presentation, and interpersonal skills.
• Ability to train employees from different cultural and professional backgrounds.
• Strong leadership, organizational, and problem-solving skills.
• Proficiency in Microsoft Office and training documentation.

Job Type: Full-time

Application Question(s):

• Can join immediately

Experience:

• Valet Parking/Hospitality: 5 years (Required)

Language:

• Arabic (Required)

License/Certification:

• UAE Driving License (Required)

Work Location: In person