Training Manager

The Training Manager is responsible for developing, implementing, and evaluating training and development programs that enhance employees’ knowledge, skills, productivity, and overall performance. The role ensures that employees across stores, sales, warehouse, technical service, and corporate functions receive the appropriate training to meet company standards, improve customer experience, and achieve business objectives.

The position will establish a structured learning and development system, including onboarding, product knowledge, sales effectiveness, customer service, leadership development, technical training, and performance improvement programs.

II. KEY RESPONSIBILITIES

A. Training Strategy and Planning

• Develop and implement the company’s annual training and development plan aligned with business objectives.
• Conduct Training Needs Analysis (TNA) to identify competency gaps across departments and store locations.
• Establish training calendars, learning objectives, training materials, and evaluation standards.
• Recommend training priorities based on employee performance, operational requirements, and business expansion.

B. Employee Onboarding and Orientation

• Develop and facilitate onboarding programs for new hires.
• Ensure employees understand company policies, procedures, workplace standards, and organizational culture.
• Coordinate with Recruitment, HR, Operations, and department heads to ensure timely completion of required training.

C. Product Knowledge and Sales Training

• Develop training programs covering INGCO power tools, hand tools, equipment, accessories, and other product categories.
• Train sales associates and sales promoters on product features, benefits, specifications, applications, and proper product recommendations.
• Strengthen selling techniques, customer engagement, upselling, cross-selling, and objection-handling skills.
• Coordinate with Product, Sales, and Technical teams to ensure training content is accurate and updated.

D. Store Operations and Customer Service Training

• Develop competency-based training for Cashiers, Sales Associates, Stockmen, Officers-in-Charge, Service Technicians, and Sales Admin personnel.
• Establish standards for customer service, cash-handling procedures, inventory management, stock replenishment, merchandising, and store operations.
• Conduct store visits and workplace observations to assess employee competencies and reinforce proper procedures.
• Provide targeted coaching and refresher training for employees with identified performance gaps.

E. Leadership and Management Development

• Develop training programs for Store Supervisors, Store Managers, Officers-in-Charge, and other people managers.
• Strengthen leadership, communication, coaching, delegation, problem-solving, decision-making, and performance management skills.
• Support succession planning and the development of high-potential employees.

F. Training Delivery and Facilitation

• Facilitate classroom training, workshops, product demonstrations, coaching sessions, and virtual learning activities.
• Develop training manuals, presentations, assessment tools, learning modules, and instructional materials.
• Identify and manage internal trainers, subject matter experts, and external training providers.
• Explore e-learning and digital training solutions to support employees across multiple locations.

G. Training Evaluation and Effectiveness

• Administer pre-training and post-training assessments to measure learning improvement.
• Evaluate training effectiveness through practical demonstrations, workplace observations, employee feedback, and performance results.
• Recommend corrective or follow-up training when learning objectives are not achieved.
• Monitor whether training contributes to improvements in sales performance, customer service, productivity, and operational compliance.

H. Training Administration and Reporting

• Maintain accurate training records, attendance, assessment results, certifications, and employee training histories.
• Prepare monthly and quarterly training reports, dashboards, and management presentations.
• Monitor training budgets, schedules, resource utilization, and program completion.
• Ensure compliance with applicable company requirements and relevant training-related regulations.

III. QUALIFICATIONS

• Bachelor’s degree in Human Resources Management, Psychology, Education, Business Administration, Organizational Development, or a related field.
• At least 5 years of relevant experience in Training and Development, Learning and Development, or Organizational Development.
• At least 2 years of supervisory or managerial experience preferred.
• Experience in retail, distribution, trading, hardware, consumer products, or multi-branch operations is an advantage.
• Proven experience in developing training programs, conducting Training Needs Analysis, and evaluating training effectiveness.
• Strong facilitation, presentation, communication, and instructional design skills.
• Proficient in Microsoft PowerPoint, Excel, Word, and digital learning tools.
• Strong analytical, organizational, and project management skills.
• Willingness to travel to stores, branches, and other company locations as required.

Pay: Php40,000.00 - Php50,000.00 per month

Benefits:

• Company Christmas gift
• Free parking
• Health insurance
• Life insurance
• Opportunities for promotion
• Pay raise

Work Location: In person