Training Assistant

Overview

Event Services is a growing department whose primary function is to assure the events hosted by Utah State University, "Exceed Expectations." The primary purpose of this position is to support the Central Reservations Manager.

Responsibilities

Application Support for USU's Event Management System (Coursedog Events)

• Add, review, and verify data for deficiencies, errors, or expired information
• Assist with special projects that can require large amounts of data entry
• Application configuration as needed
• Generate reports and collect data on an ad hoc basis

Application Troubleshooting

• Resolve support requests from students, faculty, and staff
• Use strong oral communication skills of technical concepts to gather information from users
• Understand software and applications for troubleshooting common issues

Disclaimer: This position description indicates the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to the position.

Qualifications

Minimum Qualifications

• Proven success with customer service support to multiple users with competing deadlines
• Proven success with basic organizational skills, time management skills, situational problem solving, written and oral communication skills
• Ability to work between 20-29 hours during office hours (Monday- Friday 8:00 am- 5:00 pm), with the flexibility to work a varied schedule when necessary.
• Ability to operate common office equipment like computers, phones, scanners and printers

Knowledge, Skills, and Abilities

• Ability to understand commonly used applications (Microsoft Suite, Google Suite, etc)
• Ability to think analytically, identifying warning signs for potential issues
• Ability to provide excellent customer service by interacting professionally with team members, students, staff, and other customers
• Ability to work independently

Required Documents

Along with the online application, please attach:

• Resume to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV”