Training and Development Specialist Intern

Training & Development Intern

Consumers Credit Union is looking to hire a passionate Training & Development Intern . As a Training & Development Intern, you will support employee learning and development initiatives at our corporate office in Kalamazoo. You will gain hands-on experience with learning technologies, content development, instructional design, and Learning Management System (LMS) administration while helping create engaging learning experiences that support employee growth and success.

What you will do:

• Assist with the implementation and rollout of the organization's new Learning Management System (LMS).
• Learn to navigate both the current and new LMS platforms to support the transition between systems.
• Assist with migrating, organizing, reviewing, and validating learning content and training materials.
• Test courses and LMS functionality from both the administrator and learner perspectives to ensure a positive user experience.
• Review learner records, course assignments, completion data, and training reports to ensure accuracy and consistency.
• Create job aids, guides, FAQs, and other resources to help employees successfully utilize learning tools and systems.
• Assist with the development and maintenance of instructor-led, virtual, and e-learning training materials.
• Build engaging digital learning experiences, including activities, knowledge checks, assessments, and interactive content.
• Evaluate existing training content and identify opportunities for improvement in accuracy, usability, and learner engagement.
• Collaborate with Training & Development team members and subject matter experts to gather information and develop learning solutions.
• Contribute to a summer project focused on a designated business topic, conducting research, analyzing findings, and developing recommendations to support business objectives.
• Assist in other areas and special projects as assigned by your supervisor.

What you will bring to the table:

• College junior or equivalent
• Interest in Learning & Development, instructional design, learning technology, organizational development, or employee training.
• Technical Proficiency – Ability to learn and navigate new software systems, platforms, and digital tools.
• Communication Excellence – Strong verbal and written communication skills with the ability to clearly present information.
• Creativity and Innovation – Interest in developing engaging learning experiences and exploring new ideas.
• Detail-Oriented Efficiency – Ability to manage multiple priorities while maintaining accuracy and organization.
• Critical Thinking – Ability to analyze information, solve problems, and identify opportunities for improvement.
• Growth-Oriented Mindset – Initiative, curiosity, and a willingness to learn, experiment, and apply feedback.
• Relationship Building – Ability to collaborate effectively with team members, subject matter experts, and employees across the organization.

What you will gain:

• Gain hands-on experience through a meaningful summer project and present your work to organizational leadership at the conclusion of the internship.
• Networking opportunities with professionals and other interns
• Job shadowing experience outside of your department
• College credit eligibility
• Hands-on industry training
• Mentorship from experienced team members
• Volunteering Opportunities

What you didn't know about the team:

At Consumers, you're joining a team that works closely together and counts on one another. You'll find the people here enjoy an unusual high level of camaraderie.

We are a proud Veteran & Military Friendly Employer.