Trainee Technical Support Representative - Contract (3 months)
# Trainee Technical Support Representative - Contract (3 months) **Pole To Win International** · India · `Remote` · `Contractor` 💼 **Уровень роли:** `Entry-level` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Technical-Support]` `[Customer-Service]` `[IT-Support]` `[Help-Desk]` `[Remote-Support]` `[Technical-Support-Intern]` `[Entry-Level-Technical-Support-Specialist]` `[Tech-Support-Intern]` `[Entry-Level-Technical-Support]` --- ### About the Role Trainee Technical Support Representative Job Location - Bangalore/Hyderabad: Remote Role Type - Contract (3 months to start with, extension depends on Business requirement and Performance) Experience - 0 to 3 years Mandatory Experience - 1 year of International Voice experience What you'll be doing: - Responding promptly to customer queries in a timely and accurate manner via email and/or live chat. - Queries can be of a technical & non-technical nature. - Acknowledging and resolving customer complaints & determining the cause of the problem, expediting correction or adjustment, and following up to ensure resolution. - Explain and guide customers through product features and functionalities. - Stay up to date and be thorough with product knowledge so that customer questions can be answered quickly. - Communicating, coordinating & collaborating with team members and colleagues to provide customers with best possible solution to their problem Requirements What we're looking for: - Candidates with international customer support experience in voice, email and chat. - Candidates who can adapt to customer issues relying on product knowledge as well as their presence of mind. - Maintain our reputation as a company that offers excellent customer service at every interaction with the customer. - Stay focused on the quality by ensuring consistency and adherence to high standards. - Candidate must be willing to work in any shift and shouldn't have a problem with rotational week offs. Must have: - Candidate must have their own computer with Windows 8.1 or above. - Mandatory hi-speed broadband connection. - UPS/power backup solution if possible. - Outstation candidates should be willing to relocate to Hyderabad/Bangalore when work from office resumes. Mandatory Skills: - Proficient with English and have good written & verbal communication skills. - Flexibility & availability for rotational shifts and week offs to cover hours of operations. - Must possess logical, reasoning, and problem-solving skills. Originally posted on Himalayas
- Technical-Support
- Customer-Service
- IT-Support
- Help-Desk
- Remote-Support
- Technical-Support-Intern
- Entry-Level-Technical-Support-Specialist
- Tech-Support-Intern
- Entry-Level-Technical-Support
Наблюдалась 2026-10-17, впервые 2026-10-17, источник — Himalayas (JSON API).