Tier 2 Service Desk Engineer
# Tier 2 Service Desk Engineer **Xceptional Networks, Inc.** · San Diego, CA 92131 · `On-site` 🕒 **Статус:** *Опубликовано: 3 дня назад* · *Источник: Indeed* --- ### About the Role Join our fast-growing IT services team as a Tier 2 Service Desk Engineer, where you'll solve challenging problems, mentor teammates, and make a real impact for our clients. Who We Are: Xceptional is a rapidly growing San Diego-based provider of IT Services and Solutions. We are engineers, architects, problem solvers, and friends. We LIKE our clients. We are dedicated to improving every time and take pride in delivering outstanding service. Who You Are: You are a skilled and experienced Tier 2 Service Desk Engineer. You enjoy collaborating with your team while also working hard to distinguish yourself. You’re passionate about customer service and process improvement. Mentorship is important to you — both learning from others and guiding junior technicians. You're motivated to expand your technical expertise and thrive in a fast-paced help desk environment. What You'll Do: Technical Support & Escalations Take ownership of assigned tickets, ensuring timely resolution and clear communication with clients Provide expert troubleshooting and solutions for escalations from Tier 1 engineers Cover help desk support line to backup Tier 1 as needed Deliver Tier 2 support for Line of Business applications Identify and address systemic issues, escalating to the engineering team when needed Identify issues requiring onsite support and coordinate the appropriate resources Participate in on-call rotation to respond to critical alerts outside of normal business hours Infrastructure Maintenance & Documentation Perform and document monthly/quarterly proactive maintenance at client locations Maintain up-to-date documentation of client infrastructure Ensure appropriate backup and recovery solutions are in place for all managed services clients Install and support systems infrastructure, including VMware, SANs, Active Directory, and Exchange Administer Microsoft 365 and Google Workspace Schedule and coordinate installation work, maintenance, and system repairs with clients Client Engagement & Collaboration Engage with clients as a trusted advisor for their IT infrastructure Communicate technical information clearly to clients and co-workers Collaborate with the team to escalate issues in a timely, solutions-focused manner Process Improvement & Mentorship Contribute to improving processes and best practices Document solutions and create standard operating procedures in our knowledge base (ITGlue) Train and mentor junior technicians and engineers to foster team growth Participate in projects as a contributing implementation engineer as assigned Qualifications and Requirements: 2+ years of help desk experience with a strong focus on customer support 2+ years of experience configuring and supporting network firewalls and switches 2+ years of experience managing and configuring virtual machines and environments 2+ years of Microsoft Server experience 2+ years of Google Workspace experience 2+ years of enterprise wireless experience Autotask, JumpCloud, or Intune experience is a plus Solutions-oriented mindset with a proactive approach to problem-solving Growth mentality with a focus on learning and improvement Reliable vehicle and willing and able to travel within Southern California Benefits: At Xceptional, our people are our greatest asset! Our benefits include: Partial work-from-home program (for employees in good standing) Technical training program, including training materials, paid training time, and bonuses for certifications Casual, fun work environment Medical/Dental/Vision/Life Insurance 401K and FSA Plans 13 Paid Holidays/year 120 hours PTO accrued annually Cell phone reimbursement A bounty of snacks, drinks, and coffee to keep you fed and caffeinated in the office Employee benefits hub offering a wide range of discounted goods and services Pay: $62,712.00 - $93,558.40 per year Benefits: 401(k) Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Professional development assistance Vision insurance Work Location: Hybrid remote in San Diego, CA 92131
Наблюдалась 2026-09-21, впервые 2026-09-17, источник — Indeed.