Tier 2 Operation Support (CVT - 011)

Serving Maryland and the Greater Washington D.C. area, SageCor Solutions (SageCor) is a growing company bringing complete engineering services and true full lifecycle System Engineering services to areas requiring (or desiring) nationally-recognized expertise in high performance computing, large data analytics and cutting edge information technologies.

Active TS/SCI w/ Polygraph required.

Job Description:

-Tier 2 help desk support -Manages, supports and maintains a reliable environment for the site in order to ensure the stability and security of multiple systems/platforms that are run or operated in that environment. -Shift work

Required Qualifications:

-2+ years of experience in IT operations, system administration, or SRE -Experience performing second‐level troubleshooting for system, application, or network issues -Experience using enterprise monitoring and incident management platforms such as ServiceNow, JIRA, or EMS -Experience with Linux or Windows system administration -Experience escalating and coordinating with Tier 3 teams for complex problem resolution -Ability to analyze logs, correlate events, and validate system‐level issues -Ability to work rotating round-the-clock shifts, including nights, weekends, and holidays -HS diploma or GED -Ability to obtain a Security+ CE, SSCP, CCNA-Security, or GSEC Certification within 6 months of start date

Preferred Qualifications:

-Experience supporting on‐call, after‐hours, or recall‐based operations models -Experience scripting, automation tools, or troubleshooting frameworks -Experience analyzing dashboards, mission applications, system metrics, or infrastructure health tools -Ability to collaborate with cross‐functional engineering and mission teams in a high‐tempo environment -Possession of excellent written and verbal communication skills, to communicate effectively with technical and non-technical staff -Associate’s degree in IT, Cyber, or Engineering preferred; Bachelor's degree in IT, Cyber, or Engineering a plus -Industry cloud foundational AWS Cloud Practitioner, CompTIA Cloud+, or MS Azure Fundamentals Certification -Security+ CE, SSCP, CCNA-Security, or GSEC Certification -Security+, Network+, or Linux+ Certification