Ticketing & Membership Services Supervisor

We are seeking a high-caliber professional with proven leadership capability, exceptional integrity, and a strong sense of ownership to join our Ticketing & Membership Services team. In this key role, alongside two fellow Supervisors, you will take direct responsibility for operational efficiency, office administration, and project fulfilment while providing crucial leadership and support to the Head of Ticketing & Membership Services.

In addition to core supervisory and administrative duties, you will serve as a Duty Manager for scheduled performances throughout our Festival and Autumn seasons. In this capacity, you will demonstrate end-to-end accountability for front-of-house operations, ensuring safety compliance, flawless execution, and an outstanding patron experience. Additional responsibility pay is provided for Duty Manager shifts.

Operating on a 5-out-of-7-day shift pattern—including regular evening and weekend hours—this position requires a reliable, proactive leader dedicated to maintaining the highest professional standards and driving team success.

Key Tasks and Responsibilities

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Revenue & Performance Optimization : Champion a target-driven culture within the team, driving income growth through proactive engagement, strategic revenue management, and continuous workflow improvements.

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Financial Integrity & Control: Maintain meticulous oversight of all financial transactions, ensuring absolute compliance with organizational standards, auditing guidelines, and departmental policies.

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Systems Support: Provide day-to-day, first-line technical support for Tessitura CRM and the telephone system for the Ticketing & Membership Services team.

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Technological Development: Research and introduce new processes to ensure the department utilises technological developments to their full potential.

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Project Fulfilment & Office Administration: Partner with the Head of Ticketing & Membership Services and external partners to lead, manage, and successfully deliver departmental administrative projects and operational initiatives.

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Team Leadership & Development: Lead, mentor, and train staff to foster a high-performance environment built on personal responsibility, professional growth, and service excellence.

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Customer Service: Lead the team and deliver outstanding levels of customer service and assist with resolving escalated customer feedback.

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Compliance & Policy: Contribute to the development of ticketing policies and procedures, ensuring full compliance with GDPR to support the commercial requirements of the organisation.

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Operational Ownership: Share Duty Supervisor responsibilities, taking full ownership of day-to-day office administration, task allocation, and operational workflow execution.

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Operational Assistance: Work alongside Ticketing & Membership Services Coordinators, carrying out day-to-day ticketing and membership tasks as required.

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Performance Duty Supervisor: Manage a number performances, responsible for pre-performance set up and front desk on performance days

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Performance Duty Management: Oversee Front of House teams and operations during performances across Festival and Autumn seasons, taking complete accountability for event execution, safety, and audience satisfaction.

Knowledge, Skills and Experience

ESSENTIAL

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Demonstrated track record of leadership, team management, and personal integrity in customer-focused, venue, or arts administration environments.

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Strong sense of ownership and accountability, with proven ability to lead by example and inspire high performance.

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Experience of database systems and their potential

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Awareness of technological developments (database/web/phone systems)

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The ability to problem solve effectively

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Excellent prioritisation and time management skills coupled with the ability to work calmly under pressure and to tight deadlines, in high pressure situations

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Excellent attention to detail

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Strong multi-channel communication skills

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Proven experience in project fulfilment, office administration, and departmental workflow management.

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Goal driven approach to work

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Extensive event and operational management experience in high-volume, fast-paced environments, ensuring seamless execution of complex operations.

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Highly organised and motivated with an ability to work independently.

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Proven experience of proactively identifying challenges before they become problems and reactively solving issues that arise during an event

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Flexibility to work varied hours, including evenings, weekends, to accommodate the demands of the business.

DESIRABLE

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Experience of working in a live theatre environment

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A knowledge or interest in Opera or classical music

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Tessitura or CRM experience

Special Requirements

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Flexibility of working hours to suit the seven-day nature of the Ticketing & Membership Services Department operation

Hours of Work

The contractual hours of work are 35 per week, worked over 7 variable days between Monday - Sunday, 8:00am to 11:00pm.

Salary and Benefits

We can offer a salary of up to £31,600 per annum.

We offer 33 days (6.6 weeks) of holiday, inclusive of bank holidays, per annum.

We can offer a beautiful working environment, and the chance to see world-class opera. For those without their own transport we have a free minibus service to and from Lewes railway station.

We also offer:

- Subsidised dining at our onsite restaurants - Discount at the Glyndebourne shop - Staff events - Corporate Gym memberships - Free Pilates and Zumba classes - Free tea and coffee - Free on-site parking - An onsite Physiotherapist - Cost price electric car charging - Cycle to Work scheme - Long service awards - Discount at various highstreet retailers through the Glyndebourne benefits hub

How to Apply

Glyndebourne is an Equal Opportunities Employer and a Registered Charity. We promote equality, diversity and inclusion in our workplace and actively encourage applicants from all backgrounds to apply for vacancies, including ethnically diverse and disabled candidates, who are currently under-represented in our workforce.

Please apply by clicking ‘Apply Now;’ to submit your application. Candidates must be able to provide evidence of their right to work in the UK.

Please note: Previous applicants need not apply.

The closing date for applications is Friday 6 November 2026. Applications will be reviewed as they arrive.

As a Disability Confident Employer, we guarantee to interview all disabled applicants who meet the essential criteria for our vacancies. If relevant to you, please inform us of this in your application. If you have any questions in relation to this please contact a member of the HR team at recruitment@glyndebourne.com.

Glyndebourne commits to protecting your privacy. We will only use information about you in accordance with the Data Protection Act 2018 and other relevant legislation and regulations. Please see more information in our Company Privacy Notice on our website.

The Glyndebourne Festival (running from May to August), features a programme of six operas in its 1,200-seat opera house, attracting audiences from around the world. The Autumn Season (October to December) extends Glyndebourne’s reach, offering audiences the opportunity to experience fresh perspectives and new works in a dynamic and exploratory setting. Together, the Festival and Autumn Season welcome over 125,000 attendees annually, with many more engaging through online streaming and other digital platforms.

Remaining financially independent since its inception, Glyndebourne is a registered charity that relies on box office income, memberships, and donations to fund its operations. Committed to artistic excellence, audience development, and accessibility, Glyndebourne continues to expand the reach and appreciation of opera for all.

New Road, Ringmer, BN8 5UU

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